Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Flor Centeno

Troy,IL

Summary

Dynamic professional with extensive experience at CYHS as a WIC Clerk, excelling in appointment scheduling and customer service. Bilingual communicator adept at resource information and nutrition education, enhancing client support. Proven ability to streamline processes and foster collaboration, ensuring families receive essential benefits and services efficiently.

Overview

8
8
years of professional experience

Work History

WIC Clerk

CYHS
07.2024 - Current
  • Conducted thorough assessments of family needs to accurately determine benefit allotments.
  • Coordinated referrals to appropriate community resources in order to holistically support the needs of clients beyond WIC services.
  • Participated in ongoing trainings and workshops to stay current on best practices within the field of public health nutrition support programs.
  • Contributed positively to a collaborative team atmosphere by effectively communicating with colleagues and supervisors, sharing knowledge and providing support when needed.
  • Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
  • Handled high volumes of incoming calls while managing multiple tasks effectively, contributing to an organized work environment.
  • Streamlined appointment scheduling for clients, improving overall office efficiency.

Lash Technician

Home
04.2023 - Current
  • Stayed current on latest and diverse types of last extensions and different application processes.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Educated clients on how to clean and maintain lash extensions.

Bilingual Customer Service Representative

Keefe Group
05.2022 - 02.2024
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
  • Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Server

Mi Tierra Mexican Restaurant
04.2017 - 01.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

No Degree -

Collinsville High School
Collinsville, IL

Skills

    Appointment scheduling

  • Cross-cultural sensitivity
  • Nutrition education
  • Cash handling experience
  • Documentation and paperwork
  • Resource information
  • Customer service
  • Fluent bilingualism
  • Customer support
  • Call center experience
  • Payment processing

Languages

Spanish
English

Timeline

WIC Clerk

CYHS
07.2024 - Current

Lash Technician

Home
04.2023 - Current

Bilingual Customer Service Representative

Keefe Group
05.2022 - 02.2024

Server

Mi Tierra Mexican Restaurant
04.2017 - 01.2019

No Degree -

Collinsville High School

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