Flor De Leon
Chico,TX
Summary
Hard working and detail-oriented costumer service representative with 10 years of experience. Proficient in administrative tasks, including data entry and document organization. Skilled in costumer service, sales, cash handling and delivery. Bilingual in Spanish and English.
Overview
13
13
years of professional experience
Work History
Contract Administrator Assistant
Targa Resources
07.2024 - Current
- Creating and maintaining electronic filing systems to ensure efficient organization and retrieval of documents.
• Assisting in the preparation of reports, presentations, and correspondence by gathering data and formatting information.
• Handling incoming calls, emails, and mail; directing inquiries to appropriate personnel or provided necessary information.
• Coordinating office events such as team-building activities, holiday parties, and client meetings.
• Performing general administrative tasks including photocopying documents, scanning files, faxing paperwork, etc.
Rural Mail Carrier Associate
United States Postal Service, USPS
11.2018 - 06.2024
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Managed delivery routes effectively, optimizing time and fuel efficiency.
- Handled customer inquiries and concerns professionally, providing excellent customer service.
Bank Teller
Wells Fargo
11.2013 - 04.2014
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained a balanced cash drawer at all times, with zero discrepancies or errors.
- Promoted bank products and services to customers based on their financial needs and goals.
- Assisted customers with account openings, closings, and changes of account information.
- Educated customers on various banking channels such as online banking, mobile banking, and ATMs.
Costumer Service Representative
Aarons Furniture Store
06.2012 - 11.2013
- Provided a great service by emphasizing on in-store sales, phone sales, direct marketing, customer growth and renewal payment processing.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues.
• Collaborated with marketing team to create compelling sales materials and presentations.
• Negotiated pricing agreements with clients based on volume commitments or long-term contracts.
• Built strong rapport with clients through regular communication channels including phone calls, emails, etc.
• Collaborated with internal teams to resolve any customer issues or concerns in a timely manner.
Education
International Business -
Cuauhtemoc University
Aguascalientes, MEX.09-2007
Skills
- Costumer service
- Cash handling
- Typing
- Sales
- Delivery
- Multitasking
- Organizational skills
Timeline
Contract Administrator Assistant
Targa Resources
07.2024 - Current
Rural Mail Carrier Associate
United States Postal Service, USPS
11.2018 - 06.2024
Bank Teller
Wells Fargo
11.2013 - 04.2014
Costumer Service Representative
Aarons Furniture Store
06.2012 - 11.2013
International Business -
Cuauhtemoc University
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