FLOR M. FLORES
Lyndhurst,NJ
Summary
Talented Financial Assistant with successful history establishing effective operational procedures to keep financial activities accurate, compliant and current. Familiar with processing forms, maintaining documents. Professional demeanor comfortable in formal and casual business settings.
Overview
26
26
years of professional experience
Work History
Financial Assistant Advisor
Rutgers University Behavioral Health Care
06.2013 - Current
- Registers and interviews patients
- Responds to patient and clinician inquiries related to benefit, registration and billing
- Maintain close interaction with internal and external customers
- Support goals and objectives of UBHC.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Reconciled statements and accounts and resolved variances.
- Increased financial accuracy by diligently maintaining and updating financial records.
- Provide assistance in completing clients PE Medicaid and their Charity care applications.
Medical Office Assistance
University of Medicine and Dentistry of New Jersey
10.2010 - 06.2013
- Develop and maintain excellent customer service consistent with department guidelines, serve as a receptionist in the front desk
- Translator in clinical setting and perform additional related duties assigned by manager
- Answer incoming calls in a pleasant and professional manner, schedule and confirm patient future appointments and administrate physician calls
- Screen all self-pay and patient’s medical insurance immediately for appropriate registration, enter and update patient’s demographic information, follow-up in collecting currency for patients and request charts for doctors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Patient Service Representative I
NJMS Global Tuberculosis Institute
08.1999 - 10.2010
- Develop and maintain excellent customer service consistent with department guidelines
- Schedule, maintain, and monitor appointments in accordance with departmental procedures
- Medical translator in clinical setting and perform additional related duties assigned by manager
- Identify all self-pay, Charity Care, and Medicaid patients immediately for appropriate registration and follow-up
- Logged referrals, photocopy confidential information on patients and assist with filing charts
- Pre-registered patients, verifying patients’ demographic information.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Admitting Service Specialist II
University Hospital
11.1998 - 08.1999
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Maintained accurate records of all patient interactions for reporting purposes and ongoing process improvements.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Provided assistance in translating for physicians when needed
Education
Bachelor of Arts - Health Care Services
Ashford University
San Diego, CA08.2016
Skills
Customer Service
Microsoft Excel proficiency
Data Entry
Telephone Etiquette
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Critical Thinking
Excellent Communication
Proactive and Self-Motivated
Timeline
Financial Assistant Advisor
Rutgers University Behavioral Health Care
06.2013 - Current
Medical Office Assistance
University of Medicine and Dentistry of New Jersey
10.2010 - 06.2013
Patient Service Representative I
NJMS Global Tuberculosis Institute
08.1999 - 10.2010
Admitting Service Specialist II
University Hospital
11.1998 - 08.1999
Bachelor of Arts - Health Care Services
Ashford University
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