Flor Garcia
Greer,SC
Summary
Experienced Senior Lead Associate with strong problem-solving skills and a focus on team optimization. Great communication skills between customers and team management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Associate
Old Navy, Gap
Greenville, SC
04.2021 - Current
- Guided and instructed junior associates on the execution of intricate assignments
- Able to attend all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of both customers and management
- Handled calls and directed callers to appropriate departments
- Maintained positive working relationship with fellow staff and management.
- Ensured timely customer inquiry resolution meeting service level agreement requirements.
- Educate newly hired associates on the ins and outs of store operations, including policies and procedures.
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
Supervisor
Prime Flight
Greer, SC
02.2021 - 10.2022
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures to ensure efficiencient work
- Ensured clear understanding of job expectations by providing guidance to subordinates.
- Conducted regular monthly inventory checks to maintain optimal stock levels across all product lines.
- Collaborated with other airlines and airport staff to coordinate workflow processes between teams.
Education
High School Diploma -
Riverside High School
Greer, SC05-2020
Skills
- Performance monitoring
- Work Planning and Prioritization
- Service assistance
- Adaptability
- Communication and Interpersonal Skills
- Team Collaboration
- Multitasking
- Certified in CPR/AED
Languages
Spanish
Professional
Certification
- CPR/ AED Certified (June 2024)
Timeline
Senior Associate
Old Navy, Gap
04.2021 - Current
Supervisor
Prime Flight
02.2021 - 10.2022
High School Diploma -
Riverside High School
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