Talented Sales and Customer Service professional, effective at multi-tasking and balancing customer needs and business requirements. Builds loyalty and long-term relationships with customers while consistently reaching company goals .
Overview
22
22
years of professional experience
Work History
National Account Manager/Marketing Supervisor
Welcome Wagon
09.2021 - Current
Built strong relationships with key decision-makers at the executive level within national accounts organizations.
Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Brought lapsed accounts back to active status and providing additional revenue.
Expanded national account portfolio through strategic prospecting and effective sales presentations.
Maximized revenue growth by identifying upsell opportunities within existing accounts.
Trained other members of the sales team on best practices for managing national accounts effectively.
Served as Office Manager keeping supplies replenished when required.
Booker
Studio 1
01.2020 - 10.2020
Working with clients/potential models to book photo sessions in our studios in New York City.
Calling warm leads.
Explaining process and potential costs. Determining the right fit the studio,
Account Manager
SmartProcure
06.2019 - 12.2019
Account manager to existing clients - government agencies.
Prospecting agencies to demo the platform online. Set up account with client and become their point of contact.
Calling within designated territories.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Account Manager
PartsBase
08.2017 - 02.2019
Managed account portfolio. Worked within designated territories. Cold calling Aviation companies.
Built relationships with CEO's, CFO's and upper level executives.
Selling new business and adding on to accounts with upgrades.
Managed a book of business worth $900,000. Managed US territories as well as United Kingdom and Germany.
Was promoted to Retention team within just one month of starting as business development.
Foundations Coordinator
Skyemed Home Health Services I
07.2016 - 06.2017
Ensured superior customer experience by addressing patient concerns, demonstrating empathy and resolving problems on the spot.
Investigated and resolved patient inquiries to obtain financial assistance for medications in an empathetic manner.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Verified patients’ eligibility and claims status with insurance agencies.
Inside Sales Representative Supervisor
DENTALVIBE
06.2012 - 06.2016
Effectively led a seasoned team of account coordinators.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Trained staff and new management on internal system supports and implementation plans.
Contacted regular and prospective customers to explain product features and solicit orders.
Obtained and evaluated credit information about prospective customers.
Business Development Representative
CERIDIAN
04.2011 - 01.2012
Managing account portfolio, aligned territories, cold
calling on prospects, business to business, calling on CEO's, CFO's and upper level executives.
Appointment setting for field representatives.
Establishing a relationship with prospects with the goal of nurturing a business
relationship between Ceridian and client.
Liaising with field representatives to implement strategies for territory management.
Insulin Pump Sales Specialist
CCS MEDICAL
10.2006 - 07.2010
Processing physician referrals including
outbound calls to potential patients, verification of insurance, patient contact and
creation of initial shipment.
Collection of proper documentation prior to patient sign on.
Establishing and maintaining relationship with outside sales representatives.
Maintaining accurate and confidential patient records adhering to HIPAA,
Medicare, Medicaid and Private Insurance guidelines, regulations and
requirements.
Meeting deadlines to accommodate supplier needs.
Provided ongoing customer service to established insulin pump patients.
Mentoring new hires
Homeowners Insurance Underwriter
ROYAL AND SUNALLIANCE
04.2002 - 07.2004
Auditing of potential new policies to ensure they meet company underwriting
guidelines.
Working closely with insurance agents to educate and inform on underwriting
guidelines and regulations.
Renewal policy reviews
Identifying policies that require flexibility and further review to retain business.
Education
Associate of Arts -
Halifax College, England UK
Skills
Strong conflict resolution skills
Persuasive negotiator
Knowledgeable in HIPAA guidelines
Strong client relations
Staff Training Supervision
Team Management
Timeline
National Account Manager/Marketing Supervisor
Welcome Wagon
09.2021 - Current
Booker
Studio 1
01.2020 - 10.2020
Account Manager
SmartProcure
06.2019 - 12.2019
Account Manager
PartsBase
08.2017 - 02.2019
Foundations Coordinator
Skyemed Home Health Services I
07.2016 - 06.2017
Inside Sales Representative Supervisor
DENTALVIBE
06.2012 - 06.2016
Business Development Representative
CERIDIAN
04.2011 - 01.2012
Insulin Pump Sales Specialist
CCS MEDICAL
10.2006 - 07.2010
Homeowners Insurance Underwriter
ROYAL AND SUNALLIANCE
04.2002 - 07.2004
Associate of Arts -
Halifax College, England UK
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