Flor Hernandez
Avondale,Arizona
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to do what it takes to meet team goals.
Overview
29
29
years of professional experience
Work History
Front Office Manager
Southwest Oral Surgery
05.2012 - Current
- Coached employees through day-to-day work and complex problems.
- Completed bi-weekly payroll for 25 employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Apply insurance payments to patients accounts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Order office supplies.
Front Office
Classical Dentistry
01.2009 - 05.2012
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary dental forms and documentation.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
- Kept reception area clean and neat to give patients positive first impression.
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Job Order Processing
Adams Bros. Interiors
01.2006 - 12.2008
- Completed inventory counts quarterly.
- Order product directly though vendors.
- scheduled installs with superintendents.
- processed installers billing.
Dental Assistant
Premier Dental
04.2005 - 01.2006
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Underwriter
Occidental Fire & Casualty Company
02.1995 - 03.2005
- Supported review and acceptance or denial of new or renewal Auto applications submitted by Agents.
- Processed endorsements, SR-22, Letters of experience.
- processed insured's payments.
- Ordered insured's driving records though DMV.
- Help train new employee's.
Education
Medical Assistant - Medical Assisting
AIBT
Phoenix05.1996
High School Diploma -
Maryvale High School
Phoenix, AZ05.1993
Skills
- Multi-Tasking Skill
- Staff Training
- Exceptional Customer Support
- Bilingual (Spanish)
- Team Player
Timeline
Front Office Manager
Southwest Oral Surgery
05.2012 - Current
Front Office
Classical Dentistry
01.2009 - 05.2012
Job Order Processing
Adams Bros. Interiors
01.2006 - 12.2008
Dental Assistant
Premier Dental
04.2005 - 01.2006
Underwriter
Occidental Fire & Casualty Company
02.1995 - 03.2005
Medical Assistant - Medical Assisting
AIBT
High School Diploma -
Maryvale High School
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