Flor Martinez
Odessa
Summary
Dynamic professional with a proven track record at Bank of America, excelling in customer service and money handling. Recognized for enhancing client satisfaction through effective problem-solving and team leadership. Committed to operational excellence, consistently achieving sales goals while fostering strong relationships with customers and colleagues alike.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Ashord Apartment's
- Assisted in daily operations, ensuring compliance with property management policies.
- Coordinated maintenance requests, improving response time and tenant satisfaction.
- Supported leasing efforts by conducting property tours and processing applications.
- Monitored financial transactions, maintaining accurate records for budget adherence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented tenant retention strategies, enhancing community engagement initiatives.
- Analyzed occupancy trends to inform strategic marketing decisions for property promotion.
- Trained new staff on operational procedures and customer service standards.
Bank Teller
Bank of America
- Processed customer transactions efficiently, ensuring accuracy in cash handling and recordkeeping.
- Assisted customers with account inquiries, providing solutions to enhance satisfaction and loyalty.
- Collaborated with team members to maintain compliance with banking regulations and policies.
- Managed customer service interactions, resolving issues promptly to minimize wait times.
- Implemented operational improvements that streamlined transaction processes and reduced errors.
- Trained new tellers on procedures, fostering a knowledgeable and effective team environment.
- Analyzed customer data to identify trends, contributing to targeted service initiatives.
- Led efforts in promoting bank products, increasing customer engagement and cross-selling opportunities.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Funeral Director Assistant
Acres West Funeral Chapel
07.2022 - 06.2025
- Maintained cleanliness and organization of chapel facilities, ensuring a respectful environment for families.
- Collaborated with vendors to secure necessary supplies and materials for ceremonies and events.
- Assisted in preparation and arrangement of deceased for viewings and memorial services.
- Supported funeral director in coordinating logistics for services, including transportation and venue setup.
- Provided compassionate support to grieving families during visitations and service planning consultations.
- Managed administrative tasks, including filing documents and processing necessary paperwork efficiently.
- Assisted in conducting outreach activities to promote community awareness of funeral services offered.
- Developed familiarity with industry regulations and compliance standards to ensure adherence during operations.
- Maintained a high standard of professionalism while interacting with grieving family members during difficult times.
- Upheld cleanliness standards within the funeral home facility by performing routine maintenance tasks as needed.
- Developed strong relationships with vendors ensuring timely delivery of products required for services at competitive prices.
- Assisted in preparing obituaries or coordinating publication details with local newspapers.
- Stayed informed on industry trends through regular attendance at conferences and workshops.
- Managed inventory control for supplies used during preparation processes efficiently reducing waste costs.
- Contributed to a seamless client experience by arranging floral displays and setting up audio/visual equipment for services.
- Provided support to Funeral Director in managing a team of part-time staff ensuring consistent delivery of high-quality services.
- Collaborated with cemetery staff to arrange burial details and ensure adherence to cemetery regulations.
- Assisted families with selecting caskets, urns, and other memorial products to personalize their loved one''s service.
- Facilitated communication between clients and clergy members throughout planning and service coordination.
- Provided transportation for deceased individuals from hospitals, nursing homes, or residences to the funeral home.
- Enhanced client satisfaction by providing compassionate and empathetic support during funeral arrangements.
- Streamlined administrative processes for timely completion of required paperwork, permits, and certificates.
- Improved overall efficiency by assisting in the coordination of funeral services, visitations, and receptions.
- Picked up deceased at private homes, hospitals and county morgues.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Drafted and published Number obituaries per week on behalf of families served.
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
- Carried flowers to hearses or limousines for transportation to places of interment.
- Provided administrative support to funeral home staff.
- Processed death certificate and other required paperwork.
- Transported deceased to funeral home.
Education
High School Diploma -
Turpin Oklahoma High School
Turpin, OK05.2010
Skills
Customer service
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Funeral Director Assistant
Acres West Funeral Chapel
07.2022 - 06.2025
Assistant Manager
Ashord Apartment's
Bank Teller
Bank of America
High School Diploma -
Turpin Oklahoma High School