FLOR MEJIA
Cedar City,UT
Summary
To continue building meaningful relationships with my community. To be able to help those that are in need.
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 10 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
17
17
years of professional experience
Work History
Loan Officer
Mountain America Credit Union
11.2019 - 06.2023
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Build and manage lifelong customer relationships. Understand customers' financial needs and show them how to get the greatest possible value from our products and services. As a teller beforehand, I do enjoy being able to take the time to sit down with our customers and help provide a way for their banking to be as convenient as possible and everyone is different so it makes everyday a great challenge.
- Recommended loan approvals and denials based on customer loan application reviews.
PERSONAL BANKER
WELLS FARGO
02.2015 - 02.2019
- Build and manage lifelong customer relationships
- Understand customers' financial needs and show them how to get the greatest possible value from our products and services
- As a teller beforehand, I do enjoy being able to take the time to sit down with our customers and help provide a way for their banking to be as convenient as possible and everyone is different so it makes everyday a great challenge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Followed up with customers to gather feedback and provide additional assistance.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
TELLER/ WELLS FARGO
02.2015 - 12.2015
- Greeting customers and making them feel welcome, as well as catching up with those you see regularly
- Processing transactions for customers to help them manage their finances such as deposit, withdrawals, transfers, payments
- Finding ways to make financial services more convenient for customers like online or mobile banking.
EXPERIENCE MANAGER ASSSITANT
SHELL GAS COMPANY
03.2006 - 06.2015
- Plan, direct and evaluate the operations of the gas station
- Manage staff and assign duties
- Locate, select, and procure merchandise for resale
- Resolve customer complaints
- Determine staffing requirements and hire or oversee hiring of staff
- Orientate each new hire on the basics of the facility and explain the training schedule.
Education
HIGH SCHOOL DIPLOMA -
Perris High School California
2003
Skills
- I care for my customers, I will do all I can to make sure their needs are being met I pride myself in my customer service ski/ls I also am bilingual, speak Spanish and that was a great way to build relationships
- Customer Service-Focused
- Credit
- Loans
- Relationship Building and Management
- Banking
- Client Relations
- Cash Handling
- Bilingual in Spanish
- Team Player
- Financial Advising
- Financial Services
- Sales Expertise
- Friendly
- Relationship Building
- Consumer Lending
- Decision Making
- Loan Servicing
- Customer Service
- Problem Solving
Timeline
Loan Officer
Mountain America Credit Union
11.2019 - 06.2023
PERSONAL BANKER
WELLS FARGO
02.2015 - 02.2019
TELLER/ WELLS FARGO
02.2015 - 12.2015
EXPERIENCE MANAGER ASSSITANT
SHELL GAS COMPANY
03.2006 - 06.2015
HIGH SCHOOL DIPLOMA -
Perris High School California
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