Flor Munoz
Los Angeles,California
Summary
Experienced Starbcuks with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Partner
Starbucks
08.2022 - Current
- Calculated totals, processed payments and issued receipts.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Brewed coffee and tea and changed out drink station syrups.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
McDonald's Restaurant
07.2021 - 08.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Academic Leadership Community
Los Angeles, CA06.2021
Skills
- Customer Service and Assistance
- Store Presentation
- Greeting Customers
- Stocking Supplies and Retail Products
- Espresso Machine Operation and Maintenance
- Counter Cleaning and Sanitation
- Interpretation and Translation Services
- Customer Service
Languages
Spanish
Professional Working
Timeline
Partner
Starbucks
08.2022 - Current
Crew Member
McDonald's Restaurant
07.2021 - 08.2022
High School Diploma -
Academic Leadership Community
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