Flor Ontiveros
Webster,TX
Summary
Proven professional with a track record of enhancing customer experiences at Goodland Dentistry, adept in HIPAA compliance and demonstrating exceptional patience. Skillfully managed sensitive information, ensuring confidentiality while excelling in customer service. Achieved a welcoming office atmosphere through meticulous attention to detail and superior administrative abilities.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Dental Office Receptionist
Goodland Dentistry
10.2023 - 06.2024
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist
MCCS Camp Pendleton
01.2023 - 09.2023
- Managed efficient check-in process for service members.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive military information with confidentiality, adhering to company privacy guidelines.
Customer Service Cashier
Petsmart
11.2020 - 12.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
GED -
Angelina College
Lufkin, TXSkills
- HIPAA compliance
- Patient scheduling
- Patience and composure
- Follow-up skills
- Attention to detail
- Customer service
- Time management
- Telephone etiquette
- Cash handling
- Administrative skills
- Sensitive information handling
- Reliability and punctuality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Office Receptionist
Goodland Dentistry
10.2023 - 06.2024
Front Desk Receptionist
MCCS Camp Pendleton
01.2023 - 09.2023
Customer Service Cashier
Petsmart
11.2020 - 12.2022
GED -
Angelina College
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