Flor Ortega
Gilroy,CA
Summary
Hardworking and passionate in Human Services field. Providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
8
8
years of professional experience
Work History
Client Advocate Intern
Monarch Service Confidential Shelter
08.2023 - 12.2023
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Provided support to clients in navigating available resources.
- Support people in crisis who are escaping from danger
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and fast-paced environment.
- Worked well in team setting, providing support and guidance.
- Participated in workshops and presentations related to projects to gain knowledge.
- Collected, arranged, and input information into database system.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Self-motivated, with strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Case Manager Intern
Monarch Service Housing First Program
08.2022 - 12.2023
- Monitored progress towards service plan goals.
- Improved client outcomes by conducting comprehensive assessments and developing individualized case plans.
- Provided support to social service clients in navigating available resources.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
- Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
- Participated in ongoing professional development activities to stay current on best practices in case management.
- Contributed to positive work environment by fostering open communication among team members and actively participating in training sessions..
- Enhanced client satisfaction through timely follow-ups and consistent communication, addressing concerns and providing support.
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Maintained confidentiality of sensitive client information in accordance with HIPAA guidelines and agency policies.
- Increased efficiency in intake process by creating streamlined documentation templates for new client files.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Food Pantry Assistant
CalWorks, Gavilan College
08.2018 - 06.2020
- Distributed food boxes with carefully selected essentials to 300 families in need.
- Loaded and unloaded distribution trucks at destination.
- Helped students and staff pick out food items from donations
- Streamlined record-keeping processes to accurately track client visits, donation amounts, and inventory levels over time.
- Prepared and packaged boxes during box assembly line phase.
- Continuously optimized pantry layout to facilitate easy access to various types of foods based on client preferences and needs.
- Increased client satisfaction through empathetic communication, attentive listening, and respectful interactions during service provision.
- Coordinated logistics of distribution trucks to include arrival, distribution area and sign-in procedures.
- Packaged up nonperishable food items for food bank visitors.
- Improved food distribution efficiency by organizing pantry shelves and maintaining clear inventory system.
Cashier
Latinos Unidos
08.2015 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, sending money to other countries, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Collaborative Health And Human Services
California State University - Monterey Bay
Seaside, CA12.2023
Associate of Arts - Administration of Justice
Gavilan College
Gilroy, CA05.2021
Skills
- Case Planning and Management
- Customer Relations
- Case File Management
- Client Needs Assessment
- Maintain Records
- Assembling Packages
- Pantry Restocking
- Active Listening
- Decision-Making
- Multitasking Abilities
- Collaborating
- Connecting people with resources
Accomplishments
- Collaborated with team of 2 in the development of a Procedure Manual.
Additional Information
Volunteer Experience
Navarro ranch
June 2017
- Custodial work
Children Events
May 2016
- supervised children ages 6M-5 years
Disable Program
July 2016
- supervised clients with disabilities
Gilroy Garlic Festival
July 2019
- cooked and served food
Monterey Food Bank
November 2022
- sorted food and created food bags
Jacobs Heart
March 2023
- assemble essential bags
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Advocate Intern
Monarch Service Confidential Shelter
08.2023 - 12.2023
Case Manager Intern
Monarch Service Housing First Program
08.2022 - 12.2023
Food Pantry Assistant
CalWorks, Gavilan College
08.2018 - 06.2020
Cashier
Latinos Unidos
08.2015 - 11.2017
Bachelor of Arts - Collaborative Health And Human Services
California State University - Monterey Bay
Associate of Arts - Administration of Justice
Gavilan College
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