Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Flor Peña

Douglas,AZ - Arizona

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Tax Preparer

Liberty Tax Service
Sierra Vista, AZ
01.2023 - 04.2023
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
  • Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.

Customer Service Associate

Proveedora De Agua Prieta
Agua Prieta , Sonora
03.2017 - 12.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Education

Associate Business Administration -

Cochise College
Douglas, AZ
05.2022

High School Diploma -

Douglas High School
Douglas, AZ
05.2017

Skills

  • Deductions Understanding
  • Tax Law
  • Multi-State Tax Filing
  • Tax Accounting
  • Tax Advising
  • Research/Due Diligence
  • Benefits Documentation
  • Individual Returns Preparation
  • Verbal and Written Communication
  • Data Entry
  • Client Invoicing
  • Tax Advisement
  • Appointment Scheduling
  • Customer Service
  • Time Management
  • Relationship Building
  • Microsoft Office
  • Individual Tax Returns

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Tax Preparer

Liberty Tax Service
01.2023 - 04.2023

Customer Service Associate

Proveedora De Agua Prieta
03.2017 - 12.2019

Associate Business Administration -

Cochise College

High School Diploma -

Douglas High School
Flor Peña