Flor Renteria
San Diego,CA
Summary
Dynamic Store Manager with a proven track record at 99cents Only Stores, excelling in customer service and team leadership. Mastered inventory and cash control, significantly enhancing customer satisfaction and sales through innovative merchandising and effective team coaching. Skilled in multitasking, fostering positive employee relations, and driving performance improvements.
Overview
20
20
years of professional experience
Work History
Store Manager
99cents Only Stores
08.2004 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Universidad Xochicalco
Tijuana Baja California Mexico Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Team leadership and coaching
- Store Merchandising
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- Goals and performance
- Team motivation
Timeline
Store Manager
99cents Only Stores
08.2004 - 05.2024
Universidad Xochicalco
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