Flor Silva

• Process and submit PA requests for prescriptions medications to insurance.
• Review patients medication history, profiles, insurance information to ensure accurate PA submissions.
• Review insurance rejections to find alternatives to prevent delays with patient therapy. Communicate with insurance, prescribers, and providers to obtain approvals and solve issues.
• Monitor pending PA’s and follow up with insurance to ensure timely processing.
• Obtain and submit supporting clinical documentation, chart notes, medication history, diagnosis codes. Submit appeals for denied medication requests.
• Verify patients insurance coverage, formulary requirements and medication restrictions.
• Utilized various electronic health record systems to manage patient information. ( Cover My Meds, Intergy, Pioneer. Lumistry .)

• Guided team members to achieve timely task completion while maintaining high standards.
• Supervised clinic staff to enhance patient care delivery.
• Developed and enforced policies to maintain clinic compliance standards.
• Supported manager in goal-setting for team and monitored progress.
• Conducted performance appraisals for team members, delivering constructive feedback and identifying improvement areas.Motivated staff through positive reinforcement techniques.
• Resolved patient concerns and complaints to promote satisfaction and trust.Resolved escalated customer complaints or queries promptly and efficiently.

• Greet patients, Check them in and out, prepare patients for treatment.

• Verify and assist patients with intake forms

• Schedule appointments, manage chiropractor's schedule

• Answer phone calls/emails in a timely manner, maintain front desk organized, sanitizing equipment, restocking office supplies

• Preparing and assisting patients on Decamp/Lumbar tables, assist with X-rays

• Develop new banking relationships and deepen existing relationships by recommending services that fit clients needs.Engaged clients to understand their banking needs and preferences.

• Standard teller transactions servicing customers accounts, Deposits, Loan payments, Cashing checks, Balancing cash drawer, Handling night deposits, Safe deposit boxes.Educated clients on digital banking tools and services available.

• Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.

• Built long-term relationships with customers by providing personalized service and support.

Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.Attended meetings with other bankers to discuss best practices related to relationship building

• Recognize clients transaction needs, Educate clients on service and provide assistance with self services

• Responsible for all sales activities:greeting customers, answer questions, offer assistance ,suggest items, providing product information.

• Identify appropriate response to issues or discrepancies on purchases/claims by using company policy and resources

• Forward issues to the correct department; prepare and maintain reports, logs, other paperwork, office duties

• Handles transactions in a timely and professional manner while handling cash