Flor Vielman
Los Angeles,CA
Summary
Dedicated and compassionate healthcare-focused professional with 5+ years of experience in a clinical organization and 6 years of retail and customer service experience. Skilled in professional communication, patient/customer support, problem solving, multitasking, and working efficiently in fast-paced environments. Associated degree in Public Health with hands on caregiving experience. Eager to leverage strong interpersonal and organizational skills while continuing to develop a career in healthcare.
Overview
9
9
years of professional experience
Work History
Operator
St. John's Community Health
Los Angeles
04.2021 - Current
- Facilitated appointment scheduling for primary care, dental, mental health, and specialty services via phone communication.
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Operated medical equipment to ensure efficient patient care delivery.
- Collaborated with healthcare teams to streamline operational workflows and improve service delivery.
- Resolved patient inquiries efficiently, enhancing overall customer satisfaction.
- Assisted in coordinating healthcare services, ensuring seamless communication between departments.
- Managed scheduling for patient appointments, optimizing workflow and reducing wait times.
- Manage over 80 customer calls per day
Care Taker
Home Guardian Angels
Los Angeles, CA
03.2023 - Current
- Guided children through essential daily tasks, ensuring proper bathing, dressing, and grooming practices.
- Facilitated homework completion, test preparation, and exam readiness for children.
- Provided compassionate care and support to individuals with varying needs.
- Ensured safety and cleanliness of living environments through regular maintenance and organization.
- Assisted clients with daily activities, promoting independence and well-being.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Fostered strong relationships with clients, enhancing trust and communication for better care outcomes.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
Cashier
Target
West Hollywood
08.2017 - 04.2021
- Managed cash register operations, ensuring efficient and accurate payment processing for cash, checks, credit cards, gift cards, and automatic debits.
- Addressed customer concerns and inquiries over the phone, ensuring clarity on store operations, product offerings, and order placements.
- Processed customer transactions efficiently using Point of Sale (POS) systems.
- Maintained accurate cash drawer through diligent tracking and reconciliation.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
Education
Associate of Science - Public Health
East Los Angeles College
Monterey Park07.2024
Skills
- Teamwork and collaboration
- Fluent in English and Spanish
- High Volume Call Management
- Patient and Customer Service
- Attention to detail
- Problem-solving
- Troubleshooting
- Customer service
- Flexible and adaptable
Timeline
Care Taker
Home Guardian Angels
03.2023 - Current
Operator
St. John's Community Health
04.2021 - Current
Cashier
Target
08.2017 - 04.2021
Associate of Science - Public Health
East Los Angeles College