Summary
Overview
Work History
Education
Skills
Timeline
Generic

Flora Adeyanju

Tulsa,OK

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

10
10
years of professional experience

Work History

Operations and Technology

Thomson Reuters
08.2021 - Current
  • Improved customer satisfaction by efficiently troubleshooting and resolving product issues.
  • Enhanced customer experience by providing timely and accurate information regarding product features and use.
  • Reduced response time for support inquiries with effective case management and prioritization.
  • Ensured customer retention, addressing their concerns and offering tailored solutions to meet their needs.
  • Collaborated with cross-functional teams to identify recurring product issues and develop strategies for resolution.
  • Streamlined support processes by creating comprehensive documentation of common issues and resolutions.

Media Director

Miracle Life Family Outreach
03.2021 - Current
  • Increased brand awareness by developing and executing comprehensive media strategies.
  • Managed multi-platform campaigns for optimal results and maximum return on investment.
  • Optimized advertising budgets with strategic media planning and buying techniques.
  • Improved audience engagement through data-driven targeting and content creation.

Travel Agent

Cx Loyalty - JP Morgan Chase
01.2022 - 07.2022
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.

Front Desk Medical Receptionist

The Orthopedic Center
10.2019 - 03.2020
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Contributed to a positive work environment through effective communication with colleagues and supervisors.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Technical Customer Service Representative

Teleperformance USA
04.2018 - 08.2019
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
  • Collaborated with team members to develop new strategies for optimizing technical support services.
  • Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.

Patient Access Representative

R1 Rcm
04.2018 - 08.2019
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

Mid-term Collections Agent

Capital One Auto Finance
12.2017 - 04.2018
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.

Seasonal Worker

Macys Department Store
10.2017 - 12.2017
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
  • Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Customer Service Representative Level II

Dish Network Corp
05.2017 - 10.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Back of House Cook

Panda Express
01.2017 - 05.2017
  • Enhanced kitchen efficiency by streamlining food preparation processes and implementing effective time management techniques.
  • Reduced food waste significantly by monitoring inventory closely and utilizing ingredients in a timely manner.
  • Contributed to a positive work environment by maintaining open communication with colleagues and resolving conflicts professionally.
  • Assisted in menu development, incorporating seasonal ingredients for fresh and innovative dishes.
  • Trained new staff members on kitchen procedures, ensuring smooth transitions and cohesive team performance.
  • Collaborated with front-of-house staff to ensure seamless coordination between the two teams, resulting in excellent customer service.
  • Established high standards of cleanliness, consistently adhering to proper sanitation practices in all kitchen areas.
  • Maintained proper food storage protocols to uphold freshness and avoid cross-contamination risks.
  • Operated various kitchen equipment safely and efficiently, minimizing accidents and equipment malfunctions.

Customer Service Associate

Winn Dixie Supermarket
05.2016 - 01.2017
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Assisted in the development of new customer service protocols to improve overall performance metrics.

Chef Assistant and Front of House

KB Chef
03.2015 - 05.2016
  • Enhanced customer satisfaction by creating visually appealing and delicious dishes in a timely manner.
  • Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
  • Streamlined kitchen operations by implementing efficient food preparation techniques and proper equipment usage.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.

Office Secretary

ALM Tax Services
01.2015 - 09.2015
  • Enhanced office efficiency by implementing new organization and filing systems.
  • Streamlined communication between departments, facilitating better collaboration and productivity.
  • Reduced office supply costs through diligent inventory management and vendor negotiations.
  • Managed complex scheduling for executive staff, ensuring timely attendance at important meetings.
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.

Customer Service Cashier

Ross Dress For Less
03.2014 - 01.2015
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Education

Bachelor of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
12.2025

Associate of Arts - Administrative Medical Assisting

Ultimate Medical Academy - Clearwater
Clearwater, FL
09.2019

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
06.2014

Skills

  • Mobile Application Development
  • Disaster Recovery Planning
  • Software Development
  • Knowledge management
  • Lean Six Sigma
  • Virtualization Technologies
  • Information Security
  • Organizational Development
  • Machine Learning
  • Product Management
  • Data Analytics
  • Staff Training and Development
  • Internet of Things
  • DevOps Implementation
  • Data Collection
  • Cloud-based environments

Timeline

Travel Agent

Cx Loyalty - JP Morgan Chase
01.2022 - 07.2022

Operations and Technology

Thomson Reuters
08.2021 - Current

Media Director

Miracle Life Family Outreach
03.2021 - Current

Front Desk Medical Receptionist

The Orthopedic Center
10.2019 - 03.2020

Technical Customer Service Representative

Teleperformance USA
04.2018 - 08.2019

Patient Access Representative

R1 Rcm
04.2018 - 08.2019

Mid-term Collections Agent

Capital One Auto Finance
12.2017 - 04.2018

Seasonal Worker

Macys Department Store
10.2017 - 12.2017

Customer Service Representative Level II

Dish Network Corp
05.2017 - 10.2017

Back of House Cook

Panda Express
01.2017 - 05.2017

Customer Service Associate

Winn Dixie Supermarket
05.2016 - 01.2017

Chef Assistant and Front of House

KB Chef
03.2015 - 05.2016

Office Secretary

ALM Tax Services
01.2015 - 09.2015

Customer Service Cashier

Ross Dress For Less
03.2014 - 01.2015

Bachelor of Science - Business Administration

Colorado Technical University

Associate of Arts - Administrative Medical Assisting

Ultimate Medical Academy - Clearwater

High School Diploma -

North Miami Beach High School

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Flora Adeyanju