Flora Ashley
Florence,SC
Summary
Customer Service Representative skilled in enhancing customer experiences through effective communication and analytical problem-solving. Delivered customized solutions that fostered loyalty while coordinating patient education and support between patients and professionals. Committed to organization and efficient time management.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
VXI
12.2025 - Current
- Assisted customers with healthcare inquiries and resolved issues effectively.
- Collaborated with healthcare providers to ensure timely service delivery.
- Coordinated patient appointments across multiple healthcare providers, enhancing overall scheduling efficiency.
- Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
- Managed appointment scheduling through electronic health records system, ensuring accurate patient data handling.
- Managed patient information in CRM systems accurately and securely.
- Verified insurance information before appointment booking, facilitating seamless patient visits.
- Provided clear instructions to patients regarding their upcoming visits.
- Handled patient data confidentiality while processing appointment requests securely.
- Ensured compliance with HIPAA regulations when handling confidential information.
Phone/Social Media Customer Service Representative
Afni
05.2020 - 12.2025
- Delivered exceptional customer service while handling high-volume calls and chats.
- Identified and troubleshot issues, minimizing customer downtime.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promoted special offers, contributing to increased sales opportunities.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, converting complaints into positive testimonials.
Customer Service Representative
Taco Bell
01.2017 - 05.2020
- Executed cash transactions accurately and efficiently, ensuring smooth customer transactions.
- Executed cash transactions with accuracy and efficiency.
- Demonstrated effective time management skills in daily operations.
- Utilize judgment and decision-making to effectively resolve customer inquiries, enhancing customer satisfaction.
- Participated in training sessions to enhance knowledge and skills related to products. to improve product knowledge and skills. to enhance product knowledge. to stay updated on product knowledge.
- Coordinated tasks among team members to streamline workflow, and improving overall service delivery.
- Applied critical thinking to address challenges and improve processes.
- Maintained cleanliness and organization to enhance store presentation.
Education
High School Diploma -
Wilson High School
Florence, SCSkills
- Healthcare service delivery
- Customer service
- Patient appointment coordination
- Patient issue resolution
- Patient data security
- Confidential information management
- Customer engagement management (CRM)
- Call center operations
- Call handling
- Sales support
- Technical support
- Active listening
- Conflict resolution
- Complaint resolution
- Problem resolution
- Verbal communication
- Time management
- Adaptability
- Prioritization
- Team coordination
- Relationship building
- Telephone etiquette
- Documentation
- Data entry
- Microsoft Excel
- Order processing
- Critical thinking
- Decision making
- De-escalation techniques
- Building rapport
- Patient issue resolution
- Patient appointment coordination
- Patient data security
- Confidential information management
CUST
Authorized to work in the US for any employer
Timeline
Healthcare Customer Service Representative
VXI
12.2025 - Current
Phone/Social Media Customer Service Representative
Afni
05.2020 - 12.2025
Customer Service Representative
Taco Bell
01.2017 - 05.2020
High School Diploma -
Wilson High School