Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Flora Ballejos

Mesa,AZ

Summary

Expert Dispatch Specialist with extensive experience in coordinating and optimizing logistics operations. Highly skilled Dispatch Specialist with solid background in coordinating and managing logistics. Possess strong problem-solving abilities, excellent communication skills, and adeptness at maintaining efficient workflow to ensure smooth operations. Demonstrated impact by significantly improving response times and enhancing customer satisfaction in previous dispatch roles. Known for exceptional organizational skills and ability to thrive under pressure. I'm Trained in Microsoft word, Atlas, Astea, OFS, Teams & ADP.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Service Dispatch Specialist II

Securitas Technology
Chandler, AZ
06.2018 - Current
  • Communicated order status and delivery times to customers effectively.
  • Resolved customer questions, problems, and service requests promptly.
  • Arranged repairs to restore services and maintain schedules.
  • Conducted audits of dispatch activities to pinpoint improvement areas.
  • Coordinated daily dispatch operations to ensure timely deliveries.
  • Balanced technician workloads to minimize drive time and enhance productivity.
  • Documented service details, operations information, and dispatch records accurately.
  • Provided training for new team members on departmental processes and systems.

Customer Service Representative Team Lead

Zounds Hearing
Chandler, AZ
05.2016 - 06.2018
  • Consulted with managers to resolve employee performance, equipment, and scheduling issues.
  • Identified and implemented process improvements within department operations.
  • Oversaw daily departmental operations through strategic planning and troubleshooting.
  • Routed calls from multiple sites to appropriate personnel, assisting with complex cases.
  • Provided daily guidance and support to Customer Service Representatives.
  • Coordinated with departments to ensure timely resolution of customer inquiries.
  • Cross-trained staff, resulting in increased customer satisfaction ratings.
  • Conducted regular one-on-one meetings to discuss performance goals and coaching techniques.

Serrano's Mexican Restaurant

Ernie Serrano
Chandler, AZ
08.2010 - 07.2016
  • Assigned duties to servers and monitored performance metrics.
  • Developed promotional activities to drive business growth through special events and discounts.
  • Resolved customer complaints professionally while nurturing positive relationships.
  • Ensured compliance with health regulations by monitoring food safety practices.
  • Guided servers on etiquette to enhance customer interactions.
  • Supervised service staff to guarantee timely, quality service delivery.
  • Coordinated food delivery from kitchen, ensuring order accuracy and timely service.
  • Tracked inventory levels and ordered supplies as necessary.

Coco's Resturant

Tiffany Lester
Mesa, AZ
02.2004 - 08.2010
  • Supervised service staff to ensure timely delivery of quality customer service.
  • Assigned duties to servers, monitoring performance for adherence to standards.
  • Guided servers on appropriate customer interaction etiquette.
  • Tracked inventory levels and placed orders for restaurant supplies as needed.
  • Resolved customer complaints professionally, maintaining positive relationships.
  • Prepared reports on sales and employee performance for management review.
  • Scheduled server shifts based on traffic patterns and anticipated needs.
  • Conducted staff meetings to communicate policy changes and relevant updates.

Education

CNA Certification - CNA

Scottsdale Heritage
Scottsdale, AZ
06-1992

High School Diploma -

Mesa High
Mesa, AZ
05-1988

Cosmetology License - Cosmetology

Royal College of Beauty
Mesa, AZ
05-1988

Some College (No Degree) - Bussiness

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Order tracking and dispatch operations
  • Repair coordination and scheduling
  • Trouble ticketing and resolution
  • Delivery scheduling expertise
  • Customer communication skills
  • Route planning and adjustment
  • Data reporting and auditing
  • Team leadership and collaboration
  • Conflict resolution strategies
  • Quality assurance practices
  • Parts and materials ordering
  • FCC communication protocols
  • Attention to detail and reliability
  • Multitasking and time management
  • Work order tracking and updates

Certification

  • atlas
  • ofs
  • astea
  • solomon
  • Microsoft Excel
  • CNA certification
  • Cosmetology License

Accomplishments

  • Leadership Development
  • Certification CNA
  • Cosmetology License

Affiliations

* youth Soccer assistant coach

* youth T -Ball assistant coach

* Gardening

* exercising

References

References available upon request.

Timeline

Service Dispatch Specialist II

Securitas Technology
06.2018 - Current

Customer Service Representative Team Lead

Zounds Hearing
05.2016 - 06.2018

Serrano's Mexican Restaurant

Ernie Serrano
08.2010 - 07.2016

Coco's Resturant

Tiffany Lester
02.2004 - 08.2010

CNA Certification - CNA

Scottsdale Heritage

High School Diploma -

Mesa High

Cosmetology License - Cosmetology

Royal College of Beauty

Some College (No Degree) - Bussiness

Maricopa Community Colleges, Mesa Community College

Similar Profiles

CREATE PROFILE