Summary
Overview
Work History
Education
Skills
Timeline
Generic

Flora Flores

San Marcos,TX

Summary

Adept at navigating the complexities of housing regulations, I leveraged my data entry expertise and exceptional customer service skills at San Marcos Housing Authority to enhance client satisfaction and streamline eligibility processes. My ability to work under pressure while maintaining confidentiality stands out, contributing significantly to the team's efficiency and client trust.

Overview

14
14
years of professional experience

Work History

Housing Choice Voucher Specialist

San Marcos Housing Authority
03.2010 - 05.2024

Conduct interviews for prospective and current participants and assist clients in office.

Prepare admission documents and submit completed file to HCV Manager.

Create prepare and maintain tenant files, including filing and updating folders.

Schedule and conduct annual and interim redetermination of eligibility.

Determine need for interim Rent Changes and complete all required processing procedures.

Collaborate with other staff regarding department funtions, procedure and client status and request assistance as necessary.

Maintain working knowledge of existing HCV regulations and policies as they pertain to eligibility and briefings



Education

Jack C. Hays High School
Buda, TX
05-1985

Skills

    My computer skills consists of data entry, word processing, emailing corresponding with coworkers manager and tenants

    Perform simple mathematical functions with accuracy

    Work under pressure and be flexible

    Respect and maintain confidentiality of client interviews, information and files

    Excellent customer service, telephone etiquette transfer calls to coworkers and can multitask

    Work independently or in a team environment

    Communicate orally or through written communications

    Work independently or in a team environment

Timeline

Housing Choice Voucher Specialist

San Marcos Housing Authority
03.2010 - 05.2024

Jack C. Hays High School
Flora Flores