Adept at navigating the complexities of housing regulations, I leveraged my data entry expertise and exceptional customer service skills at San Marcos Housing Authority to enhance client satisfaction and streamline eligibility processes. My ability to work under pressure while maintaining confidentiality stands out, contributing significantly to the team's efficiency and client trust.
Conduct interviews for prospective and current participants and assist clients in office.
Prepare admission documents and submit completed file to HCV Manager.
Create prepare and maintain tenant files, including filing and updating folders.
Schedule and conduct annual and interim redetermination of eligibility.
Determine need for interim Rent Changes and complete all required processing procedures.
Collaborate with other staff regarding department funtions, procedure and client status and request assistance as necessary.
Maintain working knowledge of existing HCV regulations and policies as they pertain to eligibility and briefings
My computer skills consists of data entry, word processing, emailing corresponding with coworkers manager and tenants
Perform simple mathematical functions with accuracy
Work under pressure and be flexible
Respect and maintain confidentiality of client interviews, information and files
Excellent customer service, telephone etiquette transfer calls to coworkers and can multitask
Work independently or in a team environment
Communicate orally or through written communications
Work independently or in a team environment