Flora Freitas
Santa Clara,CA
Summary
Dynamic and results-oriented Business Operations Program Manager equipped with an innovative mindset and a proven ability to forge impactful partnerships. Exceptional organizational and project management skills enabling effective juggling of competing projects and timelines while ensuring timely delivery of results. Detail-oriented and proactive with a track record of effective collaboration across all management levels. Excellent communication skills and proficiency in MS Office and back-end applications to facilitate the definition and execution of business requirements. Quick learner aligning with strategic objectives while efficiently executing tactical plans.
Overview
31
31
years of professional experience
Work History
Business Operations Program Manager
Cisco Systems, Inc.
03.2020 - 04.2025
- Successfully managed complex programs and business operations for Cisco’s incubation engine for emerging technologies (Outshift by Cisco
- Oversaw the procurement lifecycle, including SOW review and invoice reconciliation, ensuring operational efficiency
- Executed high-volume purchase requisitions with exceptional accuracy and timeliness
- Managed recruitment successfully placing contingent workers within designated timeline
Program Manager - Internal Innovation
Cisco Systems, Inc.
10.2016 - 03.2020
- Successfully managed Cisco’s “My Innovation” global initiatives, achieving remarkable internal and external recognition
- Drove company-wide engagement to over 57,000 employees
- Presented to the World Health Organization, highlighting program successes and innovation strategies
- Facilitated global Design Thinking workshops and pitch coaching, enhancing collaboration and creativity across teams
Program Manager
Cisco Systems, Inc.
06.2012 - 10.2016
- Managed the collaboration software subscription portfolio, ensuring effective lifecycle management
- Defined and created innovative cloud subscription offers displacing competitive solutions while restructuring legacy offerings on a new SaaS Annuity platform
- Engaged cross-functionally with IT, Finance, Legal, Channels, Sales, and Marketing to develop go-to-market strategies and documentation
- Acted as the point of contact for support deal escalations, establishing myself as a trusted collaborator
- Completed the Stanford Advanced Program Management Certificate Program, enhancing my project management skills
Program Manager
Stanford University
08.2003 - 06.2012
- Managed the Affiliates Program for Clean Slate Internet Design, collaborating with industry leader
- Partnered closely with the Executive Director to execute all program aspects effectively
- Organized the inaugural Open Networking Summit and subsequent events, enhancing networking opportunities
- Supervised administrative associate and managed immigration needs for International Scholars and Employees
Program Administrator
School of Medicine - HHMI
08.2003 - 04.2011
- Interpreted, implemented, and enforced university policies and procedures to ensure compliance
- Managed procurement processes, negotiated service agreements, and handled financial data entry and analysis
- Successfully prepared and submitted research grants to the National Institutes of Health while maintaining animal protocols
- Organized annual events and seminars, enhancing community engagement within Stanford University School of Medicine, Developmental Biology
Recruiting Coordinator
Deloitte & Touche LLP (Contract Assignment)
11.2002 - 08.2003
- Collaborated with internal and external recruiting resources to support candidate management in the Audit Services Practice
- Assisted in organizing social events and presentations for classes and student organizations to enhance recruitment efforts
- Managed interview schedules, applicant documentation, and travel arrangements for candidates and hiring managers
- Maintained accurate recruiting data and supported HR projects, including internal audits
Human Resources Generalist
Assentive Solutions, Inc.
02.2001 - 09.2002
- Managed comprehensive benefits administration, designing flexible benefits plans and competitive packages
- Facilitated recruitment processes, collaborating with senior management to identify skill sets and hiring goals
- Developed employee manuals, including disciplinary procedures and performance improvement plans
- Successfully navigated company bankruptcy, terminating benefits and completing final payroll tax filings
Human Resources/Payroll Specialist
BIGWORDS
02.1999 - 10.2000
- Managed health and welfare administration, including overseeing open enrollment processes
- Coordinated recruitment efforts and conducted monthly recruitment analysis to optimize hiring strategies
- Handled employment visa administration in collaboration with legal teams, ensuring compliance and efficiency
- Processed multi-site payroll and maintained data integrity in Oracle HRIS, working closely with consultants
Accounting Specialist
PerkinElmer, Inc. (Formerly EG&G Amorphous Silicon)
04.1996 - 02.1999
- Processed a high volume of invoices and expense reports, ensuring accuracy and timely payments
- Assisted with month-end close activities, including journal entries and accruals, to maintain financial integrity
- Conducted internal auditing and reconciled various general ledger accounts, enhancing financial transparency
- Supported the Controller with special projects, contributing to operational efficiency
Inside Sales Supervisor
Kidsoft, Inc.
02.1994 - 02.1996
- Managed a team of 10-15 sales representatives, enhancing team productivity through daily, weekly, and monthly monitoring
- Developed and coached team members on effective sales techniques and procedures, fostering a culture of continuous improvement
- Created and implemented a comprehensive sales script and handbook, streamlining the sales process for new representatives
- Conducted weekly team meetings and supported the training and orientation of new hires, ensuring a strong onboarding experience
Education
Stanford Advanced Program Management -
Stanford University
10.2015
Bachelor of Arts - Sociology
San Francisco State University
San Francisco, CASkills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Decision-making
- Project coordination
- MS office applications
- Program leadership
- Critical thinking
- Interpersonal skills
- Team management
- Flexible and adaptable
- Attention to detail
- Operations management
- Customer service
- Stakeholder communications
- Relationship building
- Budgeting and resource management
- Scheduling and planning
- Cross functional team builder
- Stakeholder management
- Change management
- Project lifecycle
- Scope management
- Cultural sensitivity
- Resource management
- Event planning and execution
- Budget preparation
- Vendor management
- Life cycle management
- Budget coordination
- Procurement
- Talent recruitment
- Program reviews
- Good judgment
Languages
Portuguese
Native or Bilingual
Timeline
Business Operations Program Manager
Cisco Systems, Inc.
03.2020 - 04.2025
Program Manager - Internal Innovation
Cisco Systems, Inc.
10.2016 - 03.2020
Program Manager
Cisco Systems, Inc.
06.2012 - 10.2016
Program Manager
Stanford University
08.2003 - 06.2012
Program Administrator
School of Medicine - HHMI
08.2003 - 04.2011
Recruiting Coordinator
Deloitte & Touche LLP (Contract Assignment)
11.2002 - 08.2003
Human Resources Generalist
Assentive Solutions, Inc.
02.2001 - 09.2002
Human Resources/Payroll Specialist
BIGWORDS
02.1999 - 10.2000
Accounting Specialist
PerkinElmer, Inc. (Formerly EG&G Amorphous Silicon)
04.1996 - 02.1999
Inside Sales Supervisor
Kidsoft, Inc.
02.1994 - 02.1996
Stanford Advanced Program Management -
Stanford University
Bachelor of Arts - Sociology
San Francisco State University