Flora R. Grier
Tulsa,OK
Summary
Dynamic customer service professional with a proven track record at American Airlines, excelling in conflict resolution and employee training. Leveraging innovative thinking and strategic planning, I foster team collaboration to enhance customer experiences, ensuring each passenger feels valued. Committed to precision and effective leadership, I drive success in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Customer Service Associate/ Trainer/ Supervisor
American Airlines
Dallas, TX
05.2007 - 10.2022
- Provided customer service to several thousand passengers in need of ticketing, conflict resolution, and any other assistance that was needed to ensure an optimal airline experience
- Assisted with training new hires and ensuring they were adequately prepared to perform their necessary job duties to help them succeed with compliance and exceeding company’s standards
- Supervised and assisted with management as needed by helping employees perform their floor duties in a timely and courteous manner.
- Assisted customers in realizing that they were not just another number, but were the reason for the company’s existence and an extremely valuable piece of the puzzle.
Education
Bachelor of Business Administration - Music Minor
Oral Roberts University
Tulsa, OK12-2026
Skills
- Software literacy
- Innovative thinking
- Precision-focused approach
- Ideation process
- Effective leadership
- Microsoft Word
- Strategic planning
- Problem-solving skills
- Relational design
- Employee training
- Project management
- Conflict resolution
- Team collaboration
- Data analysis
- Customer service
- Event planning
Volunteer Experience
- Hand of Hope Worldwide Ministries, Tulsa, OK
- Tulsa Dream Center, Tulsa, OK
- Love Week Volunteer Leader, Tulsa, OK
- Assisted Church Feeding Ministries, Tulsa, OK
Accomplishments
- Celebrated at company headquarters by VP and other leadership members for service excellence.
- Acknowledged as recognizable well-accomplished employee.
Timeline
Customer Service Associate/ Trainer/ Supervisor
American Airlines
05.2007 - 10.2022
Bachelor of Business Administration - Music Minor
Oral Roberts University
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