Flora Hasandjekaj
Brooklyn,NY
Summary
Proven leader in housekeeping, excelling in efficiency and guest satisfaction at Moxy Hotel and Club Quarters. Leveraged motivational skills and meticulous attention to detail to enhance team performance and cleanliness standards. Achieved significant improvements in customer satisfaction through effective problem-solving and communication. Skilled in advanced cleaning techniques and fostering teamwork. Hardworking Housekeeper bringing 12 years of experience handling all types of cleaning. Dedicated to creating a comfortable, clean environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Housekeeper, Houseman, Supervisor position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Housekeeper, Supervisor, Houseman
Moxy Hotel
2022.08 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained open communication channels with staff members, fostering an environment of trust and mutual respect that promoted teamwork and collaboration.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
Housekeeper
Club Quarters Hotel
2012.09 - 2019.04
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
Education
High School Diploma -
Qemal Stafa
Bajram Curri06.1999
Skills
- Housekeeping knowledge
- Health and safety
- Motivational Skills
- Customer Service
- Cleaning practices
- Cleaning and sanitation
- Vacuuming and sweeping
- Cleaning bathrooms
- Workload prioritization
- Task assignment
- Cleaning techniques
- Window Cleaning
- Problem-Solving
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-solving abilities
- Attention to Detail
- Time Management
- Excellent Communication
- Clear Communication
- Active Listening
- Work Inspection
Languages
English
Full Professional
Albanian
Full Professional
Timeline
Housekeeper, Supervisor, Houseman
Moxy Hotel
2022.08 - Current
Housekeeper
Club Quarters Hotel
2012.09 - 2019.04
High School Diploma -
Qemal Stafa
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