Flora Ikolo
Matthews,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have a strong customer service, communication and computer experience . Fluent in French worked as a volunteer interpreter for a non profit organization for refugees.
Overview
17
17
years of professional experience
Work History
Medical Unit Secretary
Atrium Healthcare
11.2019 - Current
- Contributed to positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Managed inventory of office supplies to maintain organized and well-stocked workspace for entire team.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
- Maintained accurate database of physician contact information, enabling prompt communication when necessary.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for over 30 Nurses and physician bedside side unit medical facility, scheduling appointments, and handling patient inquiries.
Administrative Assistant
The Crossing At Steele Creek
09.2016 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted development and implementation of new administrative procedures.
- Scheduled office meetings and client appointments for staff teams.
Administrative Assistant
Liaison Technologies
01.2010 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Liaised between clients and vendors and maintained effective lines of communication.
Data Entry Clerk
IBM Warehouse
06.2007 - 01.2010
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC2007
High School Diploma -
Independence High School
Charlotte, NC06.2005
Skills
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Appointment Coordination
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Computer Proficiency
- Scheduling
- Microsoft Outlook
- Appointment Scheduling
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
Languages
French
Full Professional
Timeline
Medical Unit Secretary
Atrium Healthcare
11.2019 - Current
Administrative Assistant
The Crossing At Steele Creek
09.2016 - 02.2020
Administrative Assistant
Liaison Technologies
01.2010 - 01.2017
Data Entry Clerk
IBM Warehouse
06.2007 - 01.2010
Associate of Arts -
Central Piedmont Community College
High School Diploma -
Independence High School
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