Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Flora Maria

Houston

Summary

Dynamic and reliable professional with extensive experience at EMC Management Group as a Concierge. Expert in front desk support and appointment scheduling, I excel in creating welcoming environments and resolving conflicts effectively. Proven ability to enhance guest experiences through strong communication and a commitment to service excellence.

Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust.

Overview

8
8
years of professional experience

Work History

Concierge

EMC Management Group
02.2025 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Scheduled and confirmed appointments for guests.

Camera Operator

Church
01.2023 - Current
  • Operated cameras for a variety of live events
  • Adjusted focus, zoom and aperture to obtain desired shot effects.
  • Liaised with directors and producers to achieve desired look and feel of scenes and subjects.
  • Experimented with new technologies and equipment, expanding production and artistic capabilities.
  • Calculated proper lighting, shutter angles, camera distances and shot factors.
  • Edited raw footage in post-production to produce professional videos.

Hair Braider

Self
07.2022 - Current
  • Created beautiful braiding styles to accentuate clients' faces.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Resolved guest complaints about service or style.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recommended products to extend life of braids.
  • Created beautiful braiding styles to accentuate client faces.

Content Creator

Self
01.2022 - Current
  • Applied current editing and photography tools to tell great stories.
  • Strengthened content through proofreading and editing.
  • Used social media to promote events and build audience.
  • Developed show concepts and themes to engage audience members.
  • Collaborated with other entertainers to create engaging acts.
  • Managed variety of technical equipment used in performances.
  • Implemented creative techniques to create unique performances.

Babysitter

Self
03.2017 - Current
  • Played games, worked on ppuzzles, and read books to young children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Provided support and guidance to children in conflict resolution.
  • Monitored children's activities to verify safety and wellbeing.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.

Education

Associate of Arts - Business

Houston Community College
Houston, TX
12-2024

Skills

  • Front desk support
  • Housekeeping collaboration
  • Reservation coordination
  • Appointment scheduling
  • Task prioritization
  • Equipment testing
  • Strong work ethic
  • Reliability
  • Meal and snack preparation
  • Housekeeping
  • Managing routines
  • Homework assistance

Languages

English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual

Timeline

Concierge

EMC Management Group
02.2025 - Current

Camera Operator

Church
01.2023 - Current

Hair Braider

Self
07.2022 - Current

Content Creator

Self
01.2022 - Current

Babysitter

Self
03.2017 - Current

Associate of Arts - Business

Houston Community College

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