Flora M. Brooks

• Answered phone calls, responded to emails and directed inquiries to appropriate staff members.
• Provided general administrative support including scheduling appointments, preparing documents, processing invoices and organizing meetings.
• Maintained office supplies inventory by checking stock levels and ordering new materials when needed.
• Greeted visitors at reception area and provided assistance as necessary.
• Sorted incoming mail and distributed it accordingly.
• Performed data entry tasks into company database system on a daily basis.

Performed patient assessments and vital signs according to established protocols.

• Assisted nurses with procedures and treatments as directed.
• Maintained cleanliness of patient areas and equipment.
• Ensured patient comfort by providing assistance with activities of daily living.
• Monitored patients' progress and reported any changes in condition to the nurse on duty.
• Assisted in transferring patients from beds to wheelchairs or strhers for transport within the facility or for medical appointments outside the facility.
• Communicated effectively with patients regarding their plan of care.
• Initiated appropriate interventions when necessary to ensure safety of the patient's environment.
• Provided emotional support and encouragement to patients and families during stressful times.
• Educated patients on proper self-care techniques after discharge from hospital setting.
• Responded quickly to emergent situations while maintaining professionalism at all times.
• Processed laboratory specimens using accepted laboratory standards.
• Utilized effective communication skills when interacting with diverse populations including co-workers, supervisors, physicians, staff members, visitors and patients.
• Participated in orientation programs for new staff members.
• Conducted therapeutic activities designed to improve physical functioning of assigned patients.
• Attended meetings related to unit operations and activities as requested by supervisor.
• Assisted in maintaining accurate records including charts and documentation related to patient care.
• Maintained current knowledge of policies and procedures relating to infection control practices in the healthcare setting.
• Recorded patient conditions and vital signs before and after medical operations.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Took patients' blood pressure, temperature and pulse and documented height and weight.
• Used mobility devices to transport patients.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.

• Enhanced client support.
• Managed high-volume phone system.
• Admitting and discharging patients, reading physician time-sensitive orders and diagnoses, and accurately entering the data into the computer.
• Ensured accurate recording of doctors’ orders.
• Maintained inventory through consistent supply procurement.
• Patient billing complete, enter, and verify charges.
• Facilitated optimal coordination between doctors, nurses, labs, and radiology departments.
• Coordinated patient transportation schedules.
• Provide care and assistance to patients.
• Support both patients and their families in addressing any concerns.
• Enhanced employee skills via comprehensive coaching.
• Developed and managed office systems, including filing, data entry, and document control processes.
• Maintained a detailed calendar of appointments and events.
• Developed strong working relationships with other departments within the organization.
• Monitored inventory levels of office supplies to ensure adequate stock is available at all times.
• Handled incoming calls efficiently.