FLOR MERCADO
Corona,CA
Summary
Dedicated and detail-oriented professional with strong experience in managing operational tasks, coordinating complex schedules, and maintaining accurate financial and administrative records. Skilled in delivering exceptional client support, streamlining processes, and ensuring smooth day-to-day functions in fast-paced environments
Overview
9
9
years of professional experience
Work History
Operations and Billing Coordinator
Premier Pool Service
07.2024 - Current
- Coordinated service schedules to maximize operational efficiency and ensure timely service delivery.
- Performed accurate invoicing and billing procedures, maintaining meticulous financial records.
- Managed customer communications to address inquiries and resolve issues effectively.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
Event Coordinator Assistant
Lessing’s Hospitality
10.2024 - 07.2024
- Assisted in collaborating with clients to understand their vision, objectives, and expectations for events.
- Supported event setup and teardown, ensuring decor was arranged as planned.
- Coordinated communication between vendors and suppliers, aiding before, during, and after the event to ensure seamless operations.
- Maintained detailed records of event budgets, tracking expenses to prevent overspending.
VIP Guest Relations
Seminole Hard Rock Casino & Hotel
01.2017 - 08.2023
- Dedicated to delivering impeccable, personalized service while maintaining professionalism, discretion, and confidentiality with sensitive guest information and special requests.
- Skilled in implementing detailed record-keeping and documentation processes to enhance efficiency.
- Committed to ensuring a luxurious and comfortable environment by promptly attending to guests' needs and preferences.
- Built and nurtured long-term relationships with VIP guests, fostering loyalty and repeat visits through exceptional service.
Education
High School Diploma -
Riverview High School
Riverview, FL05-2015
Skills
- Fluent in Spanish and English
- Adaptability to change
- Quick Learner
- Strong client relationship management
- Multitasking skills
- Receptive to feedback and constructive criticism
- Quick problem solving
- Prioritizing tasks and meeting deadlines
- Team leadership
- Operations management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Event Coordinator Assistant
Lessing’s Hospitality
10.2024 - 07.2024
Operations and Billing Coordinator
Premier Pool Service
07.2024 - Current
VIP Guest Relations
Seminole Hard Rock Casino & Hotel
01.2017 - 08.2023
High School Diploma -
Riverview High School