Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Flora Morgan

Flora Morgan

Stockton,CA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor of Aquatic Therapy

209-644-6321
08.2018 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.

Lead Wellness Specialist

209-644-6321
08.2018 - Current
  • Enhanced client wellness by developing personalized health plans and recommendations.
  • Provided ongoing coaching and professional development opportunities for Wellness Advisor staff members.
  • Assisted management in creating marketing materials to raise awareness of the company''s wellness offerings.
  • Conducted comprehensive assessments to determine clients'' individual needs and goals for improved wellbeing.
  • Increased member satisfaction by providing exceptional customer service and support.

Swim Instructor

209-644-6321
08.2018 - Current
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Adapted teaching techniques to different learning styles.
  • Developed and implemented lesson plans based on individual student needs.

In Home Care Provider

209-468-1119
11.2016 - 07.2018
  • Improved patient comfort by providing compassionate and attentive care in their homes.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Administered medications accurately and on time, ensuring proper dosage per physician instructions.
  • Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
  • Developed strong relationships with patients and their families through consistent communication and empathy.
  • Provided timely assistance with mobility devices, reducing the risk of falls or injuries for clients who had difficulty moving independently.

Child Care Provider

209-430-2615
01.2014 - 09.2016
  • Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
  • Managed daily routines including meals, naptime, and outdoor play sessions to maintain consistency for the children.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Established trusting relationships with families, maintaining open communication about their child''s progress.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Met with parents about daily activities, positive developments, and issues.

Education

Cosmetology License - Cosmetology

Marinello School of Beauty
Stockton, CA
07.2011

High School Diploma -

Franklin High School
Stockton, CA
06.2004

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Inventory Control
  • Staff Discipline
  • Processes and procedures
  • Process Improvement
  • Project Management
  • Policy Enforcement
  • [Software] experience
  • Project restructuring

Certification

  • Cpt, AED, Firstaid certifications
  • Safety Training for swim coaches Certification

Timeline

Supervisor of Aquatic Therapy

209-644-6321
08.2018 - Current

Lead Wellness Specialist

209-644-6321
08.2018 - Current

Swim Instructor

209-644-6321
08.2018 - Current

In Home Care Provider

209-468-1119
11.2016 - 07.2018

Child Care Provider

209-430-2615
01.2014 - 09.2016

Cosmetology License - Cosmetology

Marinello School of Beauty

High School Diploma -

Franklin High School

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Flora Morgan