Hi, I’m
Flora Nikolli
Tirane
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Dynamic Senior Trainer with a proven track record at Huawei Technologies, enhancing training effectiveness with sales and increasing graduation rates by by 80%.
Skilled in learning management systems and operational efficiency, I excel in delivering impactful training programs while fostering organizational growth through effective communication and collaboration.
Overview
14
years of professional experience
Work History
Huawei Technologies MEA
Senior Trainer
02.2021 - 06.2024
Job overview
- UAE NEO Program, Project Manager.
- UAE HEC Live Sale Event CO-Project Manager
- Analyzed training, HEC outcomes and course delivery metrics to produce reports for senior management.
- Provided in-house training to new employees concerning sales techniques, sales pitch & product knowledge.
- Designed new assessment system based on the HEC/ Office staff and automate performance reporting.
- Recruited, trained and mentored 12 new In-store trainers for long-term success.
- Supervised completion of exams and sent results to testing headquarters.
- Delivered comprehensive training to new employees and newly accepted and hired staff.
- Arranged meeting spaces and supporting materials for each class.
- Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Recruited, interviewed and onboarded 100+ new staff, boosting corporate success.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Provided virtual training and online presentations based on the company requirements.
- Lead special seminars for different types of employees.
- Designed 4 tests & 4 evaluations on monthly bases and sent results to headquarters.
- Coordinated weekly training arrangement for HEC based on the pick sales day and hour.
- Oversaw day-to-day functions of training department.
Huawei Technologies MEA
Huawei Experience Sales Consultant
02.2019 - 02.2021
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Provided sales and customer service assistance to walk-in traffic
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Followed up with existing customers to provide additional support and address concerns.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Who Magazine
Magazine English Translator
01.2018 - 12.2018
Job overview
- Edited and proofread text to accurately reflect English language.
- Referred to reference materials such as dictionaries, lexicons and encyclopedias to verify translation accuracy.
- Facilitated and supported participation and social communication.
Etisalat
Senior Sales Consultant
08.2016 - 12.2017
Job overview
- Ensure an extraordinary customer experience.
- Possess a competitive spirit and desire to meet and exceed sales goals/Targets.
- Handle all administrative aspects of the sales including: completing customer request, accepting customer payments and filing the completed orders.
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.
- Handle service inquiries from customers.
- Handle all VIP customers.
- Design and organize Corporate / individual debts Cheque's payments and clearance.
RAMEE GROUP OF HOTELS & RESORTS
Customer Service
05.2014 - 12.2015
Job overview
- Great guests and make them feel comfortable.
- Professional and friendly.
- Effective communication skills with guests and staff.
- Quick thinking.
- Great attention to details.
- Check-in with guests to ensure that everything is going well.
- Training new staff
- BEST EMPLOYE OF THE MONTH.
Marlboro Classic
Sales Representative
02.2012 - 03.2014
Job overview
- Greet each costumer in a warm manner and ensuring that all costumer receive excellent service.
- Possess strong ability to prospect, negotiate and close sales.
- Strong product knowledge, client relation, and presentation skills. Reliable, hardworking, enthusiastic with the ability to perform multiple assignments at the same time.
Essa Technologies
Sales Representative
01.2010 - 03.2011
Job overview
- Inform the costumer about the product, and give to him a full description of the product.
- Taking care of cleanliness and work premises.
- Display and arrangement of the items so they can get customer attention.
- Keeping myself updated about the knowledge of the new products and services.
- Maintains supplies by checking stock to determine inventory levels, anticipating requirements, placing and expediting orders, verifying receipt, stocking items, delivering supplies to work stations.
- Create database of client information.
- Assisted Sales Manager and Accountant as necessary.
- Improved number of Sales Leads sent out to customers by 25%.
Education
Agricultural University of TiranaTirane
Agricultural Engineering from Department of Aquaculture And Fisheries
07-2018
Skills
- Operational efficiency management
- Program optimization
- Organizational growth strategies
- Effective training delivery
- Scheduling training sessions
- Employee onboarding
- Technical training
- Developing lesson plans
- Training and mentoring
- Training delivery
- Organizational development
- Producing videos
- Project and program management
- Designing teaching aids
- Public speaking
Languages
Albanian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Italian
Intermediate (B1)
Accomplishments
- MEA HQ HUAWEI UAE, NEO Program Project Manager.
- Huawei HES UAE, Live Sale Project Manager 2021 - 2024.
- Huawei NEXT LIVE contest, 3rd place.
- Huawei Live Broadcast Q4 2022 2nd place.
- Huawei Live Broadcast Q3 2022 1st place.
- Global Field Force, Best Selling Case Award.
- Huawei HES Abu Dhabi 2021 & HES City Center Deira 2022 Grand Opening Senior representative.
- Senior Representative GITEX 2021.
- Huawei Laptops UAE Webinar 2021.
- MEA HQ Device Testing 2021 - 2022.
- Deep Dive Training Video Award 2020.
- Deep Dive Training Video Award 2020.
- Huawei Olympics Award 2020.
Hobbies
- Photography
- Travelling
- Swimming
- Gym
- Aeronautics documentaries.
Timeline
Senior Trainer
Huawei Technologies MEA
02.2021 - 06.2024
Huawei Experience Sales Consultant
Huawei Technologies MEA
02.2019 - 02.2021
Magazine English Translator
Who Magazine
01.2018 - 12.2018
Senior Sales Consultant
Etisalat
08.2016 - 12.2017
Customer Service
RAMEE GROUP OF HOTELS & RESORTS
05.2014 - 12.2015
Sales Representative
Marlboro Classic
02.2012 - 03.2014
Sales Representative
Essa Technologies
01.2010 - 03.2011
Agricultural University of Tirana
Agricultural Engineering from Department of Aquaculture And Fisheries
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work weekStock Options / Equity / Profit Sharing401k matchSimilar Profiles
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