Florina Rosetta
Indian Head,MD
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
23
years of professional experience
Work History
General Manager/Assistant to the CFO
All Systems
12.2009 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and implemented strategies to increase sales and profitability.
Personal Banker
Well Fargo Bank
01.2009 - 02.2010
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Personal Banking Officer
Bank Of Amercia
01.2001 - 10.2008
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
- Streamlined account opening procedures for improved efficiency and reduced processing time.
- Boosted sales of financial products by delivering compelling presentations to potential clients.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Provided expert financial advice to clients, helping them achieve their personal financial goals.
- Maintained compliance with banking regulations through diligent record-keeping and reporting practices.
- Identified opportunities for cross-selling products, resulting in higher revenues for the bank.
- Facilitated successful loan applications by meticulously reviewing borrower documentation and credit history.
- Achieved high levels of accuracy in transaction processing by adhering to established protocols and guidelines.
- Improved overall client satisfaction ratings through proactive outreach, attentive listening skills, and timely issue resolution efforts.
Education
Bachelor of Arts - Business Management
Towson University
Baltimore, MD05.1997
High School Diploma -
Pikesville High School
Baltimore, MD05.1991
Skills
- Customer Relationship Management
- Expense Control
- Financial Administration
- Schedule Management
- Account Management
- Vendor Negotiations
- Customer Relations
- Bilingual
Languages
Russian
Native or Bilingual
Timeline
General Manager/Assistant to the CFO
All Systems
12.2009 - Current
Personal Banker
Well Fargo Bank
01.2009 - 02.2010
Personal Banking Officer
Bank Of Amercia
01.2001 - 10.2008
Bachelor of Arts - Business Management
Towson University
High School Diploma -
Pikesville High School
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