Flora Sabillon
Cortez,CO
Summary
Seasoned professional with a robust background in transportation and hospitality, including a pivotal role at SUBWAY®Restaurants. Demonstrates exceptional regulatory compliance awareness and a customer satisfaction focus. Proven track record in enhancing safety and service standards, showcasing advanced driving techniques and exemplary guest service. Achieved significant improvements in operational efficiency and customer experience. Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pilot Car Driver
Self-employeed
Cortez, CO
08.2024 - Current
- Adhered to all safety standards set forth by DOT regulations at all times while operating a pilot car vehicle.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Provided support services including flagging operations, escorting over-dimensional loads and providing route surveys.
- Operated a variety of pilot cars equipped with radios, flares, warning signs and flags while driving long distances on highways or rural roads.
- Monitored weather forecasts for possible hazardous conditions which could interfere with the movement of over-sized cargo.
- Inspected load securement equipment such as chains, straps, binders and other related items for proper usage.
- Ensured compliance with all applicable federal regulations governing the movement of over-sized loads across state lines.
- Alerted drivers about upcoming turns or obstacles located near their current path in order to avoid damage or injury during transport.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Housekeeper
The Retro Inn
Cortez, CO
06.2024 - 09.2025
- Disinfected telephones, light switches and other frequently touched objects.
- Returned rooms to occupant-ready status to satisfy future guests.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Inspected furniture for damage or stains in between guest stays.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported damage or theft of hotel property to management.
- Ensured that all health standards were met during cleaning operations.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Sandwich Artist
SUBWAY®Restaurants
Cortez, CO
05.2024 - 08.2025
- Replenished condiments and other supplies at front counter areas.
- Maintained cleanliness of work area throughout shift.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Completed opening, closing and shift change tasks by following company guidelines.
- Delivered superior customer service focused on quality and meeting customer needs.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained safe food handling practices to prevent germ spread.
- Tailored orders to address customer allergies and gluten concerns.
Education
Some College (No Degree) - Paralegal Studies
Palomar College
San Marcos, CASkills
- Record keeping proficiency
- Advanced driving techniques
- Emergency response preparedness
- Road safety regulations
- Regulatory compliance awareness
- Hazardous material handling
- Food service standards
- Customer satisfaction focus
- Flexible schedule
- Problem-solving
- Professionalism and courtesy
- Willingness to learn
- Health and safety compliance
- High level of integrity
- Cleaning and sanitization
- Multitasking and prioritizing
- Guest service
Certification
- Pilot Car Driver
Affiliations
- Reading, I could spend a day reading a book
- Cooking at home
- Running the trail at Hawkins Reserve
Timeline
Pilot Car Driver
Self-employeed
08.2024 - Current
Housekeeper
The Retro Inn
06.2024 - 09.2025
Sandwich Artist
SUBWAY®Restaurants
05.2024 - 08.2025
Some College (No Degree) - Paralegal Studies
Palomar College
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