Flora Sams
Brodhead,KY
Summary
I have had the opportunity to work at different jobs and learn many skills. I'm a team player and ready for any opportunity given. I offer professional and friendly services to each client and work with them to resolve any issues or concerns that they may have. I have been told many times my CSR skills are exceptional and the prime example of how CSRs should be. I have also performed some Human Resource duties such as screening potential hires, monitoring agents' attendance, and monthly goals and performance. I also have my Pharmacy Technician license and am a Notary for the Commonwealth of Kentucky. If you only notice one thing about my resume, let it be this, I am loyal and committed 100% and I am excited and ready to start my new career path with you! Let's GO
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Operator
Southern Adore Decor
09.2022 - Current
- When my career unexpectedly came to a halt, I had to find a way to replace some of my income
- So my hobby of making personalized gifts, tumblers, car freshes, and a few more things came to full life
- I have been blessed with it holding its own, but I want something a little more structured and permanent where I can put the skills I have learned toward helping clients and also fellow agents in all situations and help reach the end goal
Pharmacy Technician
Manchester Down Home Pharmacy
10.2021 - 08.2023
- I performed many duties such as filling prescriptions, taking patient demographics for the computer system, discussing patients insurance with other healthcare facilities, putting medications in order, monitoring for expired medications, relaying important information to the pharmacist and discussing patient needs with him/her, and also checking the patient out thru the cash register
Quality Control
Rue Gilt Groupe
08.2020 - 09.2021
- My duties at RGG were to help ensure that the agents were putting their best work out with little to no error
- I would listen in on calls pre-recorded and live, and listen and watch for accuracy for each customer/member
- It was also my duty to pull the agent and give them a monthly report on their performance
- Also, I performed some Human Resource duties such as reaching out to potential hires and helping screen them
- I also kept a check on Agents' attendance and monthly goals
CSR - Customer Service Representative
ADI Business Solutions
07.2017 - 08.2020
- I acted as a liaison and provided product/services to clients and helped resolve any emerging problems that the client might face with their accounts
- I provided accurate and friendly services to the client to help them resolve any issues or concerns concerning their account and payments
- I helped the client reach a commitment to their billing problems and helped get their accounts current or paid in full
- I also monitored different accounts and records
- I always offered professional and friend services
- From the moment the call started until the end on every one
- I was also tech support Tier II and support for Tier I
- I helped clients with the ins and outs of their device, from sending emails, payments, or just to be in contact with their loved one
- The campaign I was on ended abruptly and they was no openings at the moment
Office Administrator/HR Assistant/Community Liaison Addiction
Cumberland Valley Comprehensive Care
11.2012 - 04.2017
- I performed new client interviews, receptionist work, filing, faxing, assembling client folders and files
- I had to answer the phone and do on site interviews with new clients
- I did intake on individuals coming in from either a 202A, struggling with addiction, or coming out of jail/prison to do SAP and get them ready for the next part of their journey either with rehab or going to a halfway house
- I had to also contact rehab centers, mental health hospitals, etc
- To get client records
- I worked closely with either the courts or law enforcement agencies
- I also had to contact insurance companies to verify client insurance and work out any problems concerning billing matters
- Also I had one on one treatment and therapy sessions with the clients
- Also I was in charge with children's telemedicine, their treatment, and medications
Sales Associate
Walmart
04.2012 - 05.2014
- I worked in connection center when Walmart had a walk in area for Verizon and ATT Contract phones
- I had to contact a customer care representative and apply for a customer a new phone line or add to a current line
- I also checked customers out at the register
Accounts Payable Clerk
Cornett Chevrolet
06.2006 - 01.2011
- I had many duties with this job
- I had to make sure the monthly bills was paid and had to learn a couple of different computer softwares
- I also learnt how to do spreadsheets, etc
- I had to stay in contact with many different payers and keep the accounts separate
- I also performed general office duties, such as answering the phone, answering customers questions and concerns, faxing, filing, copying., etc
- My reason for leaving this company was it went bankrupt
Data Entry Clerk
Image Entry/SourceCorp
05.1996 - 05.2006
- I worked on many contracts while employed at this company, including mostly health care forms, dental forms, insurance and immigration service paperwork
- My keying always was above the requirement and always made the Incentive list
- I was always on time and rarely had any missed days
- I was always willing to stay for overtime in order to meet contract deadlines
- I enjoyed this job very much
- The only reason it ended was we lost contracts and could no longer stay open during that time
Education
High school diploma -
Clay County High School
Manchester, KY05.1995
Skills
- Clerical experience
- Interviewing
- Tax Experience
- Microsoft Excel
- Auditing
- Personal assistant experience
- Financial auditing
- B2B
- Microsoft Powerpoint
- Windows
- Administrative experience
- Purchasing
- Management
- GAAP
- Social media management
- Computer skills
- Merchandising
- Public health
- MySQL
- General ledger reconciliation
- Customer service
- Financial Report Writing
- Cash handling
- Bank Reconciliation
- Balance sheet reconciliation
- Accounts Receivable
- Recruiting
- General Ledger Accounting
- QuickBooks
- Case management
- Customer support
- Sales
- Procurement
- Accounting
- Balance Sheet Reconciliation
- Account Reconciliation
- Data entry
- NCQA standards
- Quality control
- Event Planning
- Human resources
- Document management
- Cash register
- Microsoft Office
Certification
- Pharmacy Technician Certification
- Certified Notary Public
- Pharmacy Technician License
- Driver's License
- Certified Medical Assistant
Timeline
Owner/Operator
Southern Adore Decor
09.2022 - Current
Pharmacy Technician
Manchester Down Home Pharmacy
10.2021 - 08.2023
Quality Control
Rue Gilt Groupe
08.2020 - 09.2021
CSR - Customer Service Representative
ADI Business Solutions
07.2017 - 08.2020
Office Administrator/HR Assistant/Community Liaison Addiction
Cumberland Valley Comprehensive Care
11.2012 - 04.2017
Sales Associate
Walmart
04.2012 - 05.2014
Accounts Payable Clerk
Cornett Chevrolet
06.2006 - 01.2011
Data Entry Clerk
Image Entry/SourceCorp
05.1996 - 05.2006
High school diploma -
Clay County High School
- Pharmacy Technician Certification
- Certified Notary Public
- Pharmacy Technician License
- Driver's License
- Certified Medical Assistant
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