Dynamic and engaging professional with extensive experience in hospitality, demonstrated at Spur Tavern and in private housekeeping roles. Excelled in deep cleaning, enhancing customer satisfaction and loyalty through exceptional service and maintaining high standards of cleanliness. Skilled in inventory management and interpersonal communication, consistently improving operational efficiency and guest experience.
Hi, I’m
Floraine Gardee
Toppenish,WA
Summary
Overview
3
years of professional experience
1
Certification
Work History
Spur Tavern
Bartender
09.2024 - Current
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Private Employers
Housekeeper
05.2022 - 06.2023
Job overview
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
Education
Yakima Valley Community CollegeYakima, WA
University Overview
Skills
- Safe service compliance
- Health codes compliance
- Bar restocking
- Mixology
- Food service
- Payment processing
- Anticipating guest needs
- Beer and wine recommendations
- Salesmanship
- Maintaining a clean bar
- Food preparation
- New hire training
- Inventory
- Engaging personality
- Hospitality service expertise
- Food running
- Hospitality and accommodation
- Bar service preparation
- Menu memorization
- Sales expertise
- Identification verification
- Professional appearance
- Courteous
- Customer service
- Performance improvement
- Liquor restocking
- Complex Problem-solving
- Able to stand number hours
- Recipe and menu memorization
- Excellent judgment
- Suggestive selling
- Cash register operation
- Cash and credit transactions
- Outgoing personality
- Deep cleaning
- Dusting
- Cleaning techniques
- Ergonomics and safety training
- Linen replenishment
- Restroom detailing
- Safe cleaning with chemicals
- Linen replacement
- Multitasking and organization
- Window washing
- Safety protocols
- Laundry management
- Exceptional time management
- Polishing surfaces
- Infection control
- Excellent oral and written communication
- Ordering cleaning supplies
- Mopping and sweeping
- Building maintenance
- Exceptional communicator
- Quality assurance
- Basic maintenance
- Teamwork
- Focused and detail-oriented
- Health and safety compliance
- Interior and exterior cleaning
- Watering plants
- Towel replenishment
- Window cleaning
- Housekeeping
- Washing windows
- Surface disinfection
- FLUENT IN LANGUAGE
- Sorting and washing laundry
- Vacuuming
- Dusting furniture
- Customer service-focused
- Cleaning bathrooms
- Folding clean laundry
- Hospitality background
- Room preparation
- Customer feedback management
- Product knowledge
- Budget control
- Customer-oriented
- Mopping and buffing floors
- Cleaning and organizing
- Detail-oriented
- Kitchen sanitizing
- Dish preparation
- Quality assurance controls
- Hardworking
- Relationship building
- Customer engagement
- Active listening
- Product description
- Sales strategy development
Certification
Food Handlers
Languages
Spanish
Limited Working
Timeline
Bartender
Spur Tavern
09.2024 - Current
Housekeeper
Private Employers
05.2022 - 06.2023
Yakima Valley Community College
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