Floralyn Luna- Nuqui
Mission Viejo,CA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
22
22
years of professional experience
Work History
Retail Sales Manager
The SM Store
Puerto Princesa, PH
08.2017 - 02.2024
- Analyze financial data to identify areas of improvement or cost savings opportunities.
- Establish weekly and monthly goals for sales staff to achieve desired results.
- Conducts regular meetings with staff members to discuss performance issues or new initiatives.
- Monitors store performance metrics, including sales, profitability and customer service ratings.
- Initiates new product training sessions for employees to improve product knowledge.
- Resolve customer complaints in a timely manner to maintain positive relationships with customers.
- Implement strategies to increase customer satisfaction levels and build brand loyalty.
- Recruit, train and manage a team of 40+ employees.
- Submit detailed reports on store performance for upper management review.
- Coordinate stock replenishment processes as needed based on sales trends.
- Organize merchandise displays according to collections, seasonal promotions or special events.
- Supervise daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Prepares employee performance appraisals, providing actionable feedback.
- Prevents store losses using awareness and attention to detail to detect gaps for corrective action.
- Provides leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Store Manager
Golden ABC, Inc. - Penshoppe
Manila, PH
04.2014 - 07.2017
- Responsible for the entire selling function of the assigned floor area which includes: scheduling of 15+ personnel, monitoring of sales, maintaining cleanliness and orderliness, handling of customer complaints, proper window, and merchandise display.
- Key Result Areas include Sales, Operations (Customer Service, Inventory Management, Visual Merchandising); People Management, Supervision, and Training.
- Handled cash register transactions accurately while providing excellent customer service.
Retail Store Supervisor
PRIMER Group Of Companies- RES|TOE|RUN
Manila, PH
05.2012 - 05.2014
- Responsible for ensuring that store sales target is consistently achieved.
- Regularly supervise control measures to minimize expenses such as utilities, supplies and the like.
- Supervises brand/marketing-initiated activities, store visual merchandising and local store marketing;
- Submits daily store operations reports (sales, inventory and other qualitative reports) as needed.
- Monitors store inventory and submits timely merchandise replenishment requests to ensure that stock levels are healthy on a weekly basis.
- Ensures proper execution of periodic store inventory count, accurate and timely reporting of inventory variances and/losses including proper resolution of issues and concerns.
- Monitors and quickly reports store equipment with needed fixtures (such as defective light, air conditioner, problems with store signage, internet and electric connectivity, CCTV).
- Drives, train and engage direct reports to hit a sales target , comply with store standard operating procedures and evaluate staff performance, including discipline for career growth.
Retail Store Manager
Golden ABC, Inc.
Manila, PH
07.2006 - 10.2010
Management Trainee
KFC- Philippines
Manila, PH
10.2001 - 05.2003
- Collaborated with senior management to ensure successful implementation of projects.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Monitored inventory levels and adjusted purchasing plans accordingly.
- Resolved customer issues efficiently to build loyalty.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
Education
Bachelor of Science - Business Administration And Management
La Consolacion College
Manila, Philippines03-2001
Skills
- Retail Operations
- Stock Management
- Staff Management
- Shift Scheduling
- Visual Merchandising
- Decision-Making
- Customer Service
- Sales Analysis
- Budgeting and cost control
Timeline
Retail Sales Manager
The SM Store
08.2017 - 02.2024
Retail Store Manager
Golden ABC, Inc. - Penshoppe
04.2014 - 07.2017
Retail Store Supervisor
PRIMER Group Of Companies- RES|TOE|RUN
05.2012 - 05.2014
Retail Store Manager
Golden ABC, Inc.
07.2006 - 10.2010
Management Trainee
KFC- Philippines
10.2001 - 05.2003
Bachelor of Science - Business Administration And Management
La Consolacion College
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