Flora Pjetri Castillo
Levittown,NY
Summary
Highly motivated and detail-oriented professional with extensive success in building businesses, leading multiple operations, and accomplishing organizational goals. Poised to excel in challenge. Management Ability to gather/maintain information in secure and confidential manner. Talent for ensuring accurate information to support quality improvement initiatives. Team Collaboration & Relationship Building Adept at collaborating with cross-functional teams to consistently meet and exceed set performance goals. Remarkable efficiency in fostering robust relationships with interdepartmental teams and senior leadership. Customer Service & Relationships Proven expertise in providing best-in-class services aimed at elevating customer satisfaction. Skilled in cultivating and nurturing robust relationships with customers. Key Strengths Instrumental in working at high level in wide variety of settings to achieve organizational objectives. Articulate communicator with excellent interpersonal, problem-solving, and pressure handling skills.
Overview
17
17
years of professional experience
Work History
Coordinator, Consultation Psychiatry
Northwell Health
New York, NY
10.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- coverage of two busy hospital based services;
- assigning consults,
- managing busy phones,
- scheduling mtgs,
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Assisted with the preparation of presentations for senior management meetings.
- Participate in preparation and maintenance of policies and procedures, fellow and faculty evaluations, ACGME requirements, Journal Club, Case Conferences, lectures, and faculty scholarly activities.
- Use of multiple data and maintenance systems; MedHub, Soarian Financials, Sunrise, Allscripts, PK Billing, Teladoc
- Continuously acquire and update information for ACGME, GME requirements, VISA’s and foreign students, government requirements, internal policies, moonlighting, duty hours and contracts.
- Schedule and manage the department daily workflows between Attendings, Physician Assistants, Nurse Practitioners, and trainees.
- Work efficiently with high level of accuracy while managing high volume of incoming/outgoing calls and referral work queues.
- Resolve scheduling conflicts, billing discrepancies, and patient concerns in a professional and efficient manner.
- Maintain strict patient confidentiality and comply with HIPAA regulations when handling sensitive patient information.
Tax Associate
M&R Accounting and Services
New York, NY
03.2020 - Current
- Helped prepare tax return documents for clients.
- Met with clients to gather information and assisted in discussing line item tax return components.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Beauty Salon Owner
Kristi’s Hair Studio
New York, NY
09.2018 - 03.2023
- Defined and implemented strategic business plans with keen focus on achieving ambitious objectives
- Oversaw and led multiple day-to-day operations, including customer service, inventory management, and marketing
- Established strong working relationships with aim of driving optimum outcomes.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Kept records for production, inventory, income and expenses.
- Kept up-to-date on regulatory changes affecting business operations.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
Salon Owner/Operator
Lejoli
New York, NY
01.2012 - 01.2018
Personal assistant
New York, NY
01.2007 - 01.2009
Skills
- Operations Management
- Inventory Management
- Strategic Planning & Execution
- Cost Analysis & Savings
- New Business Development
- Continuous Process Improvement
- MS Office Suite
- Issues Resolution
- Team Building & Leadership
Certifications
- ICD-10 06/2023
- Pharmacology for Medical Records Personnel 02/23/23
- Interpretation of Laboratory Results 12/19/22
- Medical Terminology 11/03/22
- Health Information Management Procedures, Documentation, & EMR’s 01/31/23
- Anatomy & Physiology 08/31/22
- Benefits Documentation
- Individual Tax Returns
- Data Entry
- Critical Thinking
- Problem-Solving
- Relationship Building
- Appointment Scheduling
- Time Management
- Decision Making
Languages
Albanian
Professional
Serbian
Professional
Bulgarian
Professional
Macedonian
Professional
Croatian
Professional
Training
- Allscripts AEHR – Billing Staff
- Allscripts AEHR – Secretary/Scan
- Project Access_MG_PA_Charge Entry with Edits for Front Office
- Project Access_MG_PA_Front Desk
- Project Access_MG_PA_Registration and Scheduling
- TouchWorks Foundational Navigation and Basic Workflows for Non-Clinical Users
- TeleHealth Training – How to use Teladoc Solo for Virtual Visits
- Telehealth Education-Ambulatory Soarian Scheduling and Check-In
- Telehealth Education–Ambulatory Charge Correction for Billing
- WFS Verbal De-Escalation
- Phone Etiquette- Using the C.O.N.N.E.C.T. Model During Telephone Interactions
Timeline
Coordinator, Consultation Psychiatry
Northwell Health
10.2023 - Current
Tax Associate
M&R Accounting and Services
03.2020 - Current
Beauty Salon Owner
Kristi’s Hair Studio
09.2018 - 03.2023
Salon Owner/Operator
Lejoli
01.2012 - 01.2018
Personal assistant
01.2007 - 01.2009
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