FLORBLISS M. CENABRE-LEVITAN
Fremont,USA
Summary
Results-driven professional with expertise in training, customer service, and operations. Enhances operational efficiency while cultivating a motivated, goal-oriented team. Strong interpersonal skills enable effective communication and collaboration across diverse groups. Focused on delivering results through accuracy, efficiency, and continuous improvement.
Overview
27
27
years of professional experience
Work History
Controller – Base Maintenance Material
United Airlines
San Francisco, CA
07.2025 - Current
- Identified material needs, determined best acquisition methods, and managed purchase order process (sourced, purchased, monitored, tracked, updated, and closed)
- Coordinated on-hand material availability and transferred materials to meet timelines.
- Coordinate and ensure on-hand material availability, and transferring materials as needed to meet timelines.
- Build and maintain positive relationships with suppliers and internal repair shops.
- Build and maintain positive relationships with suppliers and internal repair shops.
Sr Coordinator – GSE &Facilities Maintenance Administration
United Airlines
San Francisco, CA
01.2023 - 06.2023
- Coordinated cross-departmental initiatives to enhance operational efficiency and customer satisfaction.
- Implemented process improvements that streamlined workflow and reduced turnaround time for service requests.
- Supported financial processes by managing payment and reconciliation of expenses related to invoices, P-cards, and expense reports
- Conducts Onboarding Training for new hires.
- Represents the respective leadership team and the organization in a highly professional manner
- Developed and maintained statistical data, preparing reports on financial, operational, performance, and OSHA metrics
- Provide forecasts of future personnel requirements and assist in coordinating the adjustment/utilization of staffing resources to meet workload requirements to assure efficient cost and performance control.
Flight Attendant
American Airlines
Dallas, TX
08.2022 - 12.2022
- Delivered exceptional customer service to ensure passenger satisfaction throughout flights.
- Providing instruction, including evacuation procedures to passengers.
- Managed in-flight safety protocols, conducting thorough pre-flight checks and emergency procedures.
- Administered first aid and medical care during emergencies.
- Provided instruction on evacuation procedures to ensure passenger preparedness in emergencies.
Customer Service Supervisor – Quality and Training
San Jose Water
02.2022 - 08.2022
- Train and mentor staff to enhance team performance and customer satisfaction.
- Develop and maintain internal support and call center quality standards to ensure consistent service delivery.
- Regularly reviewing a subset of support agents’ conversations (calls, emails, chat, etc.).
- Create strategies to improve support KPIs
- Accompany evaluations with meaningful and constructive feedback and training
- Monitor customer service performance on the agent and team level
- Create reports that reflect support performance
- Participate in calibration sessions to maintain consistency in internal evaluations
- Discuss and explain feedback with agents in regular meetings
- Help agents improve their performance with specific instructions and constant support
Customer Service Supervisor
Southwest Airlines
07.2021 - 02.2022
- Investigating and solving customer service complaints.
- Led oversight and assessment of customer service staff activities, delivering regular performance-related feedback to enhance team effectiveness.
- Strategizing and monitoring the daily activities of customer service operations.
- Responsible for ensuring that daily workforce management is maintained by planning, forecasting and scheduling customer service agents properly and accordingly.
- Planned, forecasted, and scheduled customer service agents to maintain daily workforce management.
- Ensured timely and effective implementation of company policies and procedures through quality assurance oversight.
- Investigated customer service complaints to identify issues and provide solutions.
Station Services Workforce Specialist
Southwest Airlines
07.2019 - 06.2021
- Oversaw staffing, salary, attendance, and leave processes at Station level, ensuring compliance with state and federal law, company policy, and labor agreements.
- Developed training programs to enhance employee performance and engagement.
- Identify areas to improve operational performance and business process through an understanding of operational insights, future needs, and root cause.
- Identified opportunities to enhance operational performance and streamline business processes by analyzing operational insights and root causes.
- Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information.
- Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
- Maintained the integrity of confidential, proprietary, and sensitive company and personal information.
Administrative Officer
Wisdom Dental
08.2017 - 06.2019
- Facilitated efficient office operations by providing comprehensive administrative support.
- Assisted Office Manager and staff with communication and organizational tasks to enhance workflow.
- In charge of sending and receiving correspondence, scheduling appointments, and working closely with dental insurance companies.
- Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
- Managed scheduling and coordination of patient appointments, improving client satisfaction and service delivery.
Montessori Head Teacher
Montessori Children’s House
06.2014 - 06.2017
- Developed and implemented Montessori curriculum enhancing child-centered learning experiences.
- Led professional development workshops for educators, fostering collaborative teaching practices.
- Oversaw classroom activities to ensure effective learning environment.
- Prepared engaging curriculum materials aligned with Montessori principles.
- Record, observe, and report significant individual learning behavior.
- Recorded, observed, and reported on individual learning behaviors to tailor instruction.
Call Center Manager
Cebu Pacific Air
Manila, Philippines
05.2008 - 07.2012
- Oversaw activities for Call Center – Reservations, ensuring smooth operations and efficient service delivery.
- Ensured adherence to quality and service standards, enhancing customer satisfaction and operational reliability.
- Ensured availability of adequate manpower through planning to ensure smooth operations and delivery of stated measurable objectives.
- Monitored performance of supervisors and administrative staff, conducting performance appraisals to drive team development.
- Developed and implemented training programs for call center staff, enhancing customer service skills.
- Analyzed performance metrics to identify areas for process improvement and optimize team efficiency.
Guest Service Manager
Cebu Pacific Air
Manila, Philippines
07.2007 - 04.2008
- Developed training programs for staff to improve service delivery and operational efficiency.
- Developed operational plan, organized strategies, and directed activities of Guest Service Division to enhance service delivery.
- Enhanced guest satisfaction through effective communication and resolution of inquiries and complaints.
- Resolved complaints and issues for the Guest Service group.
- Tasked to create policies and procedures for the improvement of existing ones.
Vendor Management – Quality Specialist
Accenture Philippines
12.2006 - 06.2007
Training Consultant
Teleperformance Indonesia
01.2006 - 05.2006
Senior Training Specialist
Globe Telecommunications
Manila, Philippines
06.2001 - 12.2005
High School Teacher
Holy Child School of Davao
Davao City, Philippines
06.1999 - 03.2001
Education
No Degree - Mentoring Program
United Airlines Mentoring Program
San Francisco, CA08-2025
Montessori Teaching Credential - Infant, Toddler and Early Childhood
Montessori Teacher Education Center
San Francisco Bay Area06-2017
Bachelor of Science - Physical Therapy
Davao Doctors College
Davao City, Philippines03-1996
Skills
- Training
- Inventory Management
- Analytical thinking
- Team collaboration
- Organizational skills
- Task prioritization
- Multitasking
- Teamwork and collaboration
- Relationship building
- Interpersonal communication
- Active listening
- Problem-solving abilities
- Reliability
Languages
Tagalog
Native or Bilingual
Timeline
Controller – Base Maintenance Material
United Airlines
07.2025 - Current
Sr Coordinator – GSE &Facilities Maintenance Administration
United Airlines
01.2023 - 06.2023
Flight Attendant
American Airlines
08.2022 - 12.2022
Customer Service Supervisor – Quality and Training
San Jose Water
02.2022 - 08.2022
Customer Service Supervisor
Southwest Airlines
07.2021 - 02.2022
Station Services Workforce Specialist
Southwest Airlines
07.2019 - 06.2021
Administrative Officer
Wisdom Dental
08.2017 - 06.2019
Montessori Head Teacher
Montessori Children’s House
06.2014 - 06.2017
Call Center Manager
Cebu Pacific Air
05.2008 - 07.2012
Guest Service Manager
Cebu Pacific Air
07.2007 - 04.2008
Vendor Management – Quality Specialist
Accenture Philippines
12.2006 - 06.2007
Training Consultant
Teleperformance Indonesia
01.2006 - 05.2006
Senior Training Specialist
Globe Telecommunications
06.2001 - 12.2005
High School Teacher
Holy Child School of Davao
06.1999 - 03.2001
Bachelor of Science - Physical Therapy
Davao Doctors College
Montessori Teaching Credential - Infant, Toddler and Early Childhood
Montessori Teacher Education Center
No Degree - Mentoring Program
United Airlines Mentoring Program