FLORDELIZ EDRA

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Handled billing information over phone.
• Completed daily side work and opening and closing duties without fail.
• Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Managed inventory control, cash control, and store opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Approved regular payroll submissions for employees.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Cross-trained existing employees to maximize team agility and performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

· Consistent on getting Grade A from NYC Health department and 90%-100% Ecosure/Food Safety Score.

· Trained 30 + new employees to be consistent in making smoothies in timely manner while following Jamba Standards.

· Deploy Team Members and Shift Leaders as required to meet business demands and make necessary staffing decisions and Maintain shift operations excellence.

· Coach, counsel, and direct Team Members and Shift Leaders to lead the team in the execution of Jamba standards to create an excellent customer experience and Ensure store appearance and cleanliness are to Jamba's standards and communicate all issues.

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Trained employees in essential job functions.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Purchased food and cultivated strong vendor relationships.
• Oversaw food preparation and monitored safety protocols.
• Managed staff schedules and maintained adequate coverage for all shifts.