Flordeliz Fundora
Valrico
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented, with the capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously, with a proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Assistant
Central FL Car Deals
12.2025 - 12.2025
- Managed scheduling and appointment.
- Assisted in financial tasks such as invoicing, expense tracking.
- Using Dealer Center.
- Make TikTok video promoting the cars.
General Manager
Leslie's Pool Supplies
03.2021 - 06.2025
- As a General Manager, I was responsible for overseeing all aspects of store operations to ensure they meet or exceed company standards in customer service, sales, profitability, and operational procedures.
- They are directly involved in managing sales plans, profit margins, payroll, and controllable expenses, as well as hiring, training, and developing employees. Additionally, they ensure the effective execution of company programs and maintain a positive work environment.
Sales Associate
Beall's Outlet
08.2019 - 10.2019
- As a Bealls Outlet sales associate, I was responsible for providing excellent customer service and maintaining a positive shopping experience. This includes assisting customers with their needs, processing transactions accurately, and maintaining a clean and presentable store.
- The role often involves working with a team, handling cash and credit transactions, and potentially receiving and stocking merchandise.
Domestic Violence Advocate
Vivid Vision
06.2015 - 10.2015
- I was responsible for providing support and assistance to individuals who had been victims of domestic abuse. Along with helping individuals find safe housing, counseling services, and legal aid.
- Preparing case documentation such as incident reports, witness statements, and other legal documents.
Customer Service Representative
Advance Auto Parts
09.2014 - 06.2015
- I assisted customers with products, promotions, and policy information.
- Updated pricing and sales signs to promote merchandise.
- Responsible for driving and delivering, unloading trucks, and stocking inventory.
Education
Certificate - Veterinary Assistant
Southern Technical College
Auburndale, FL06.2023
High School Diploma -
Penn Foster Career School
Scranton, PA06.2022
Skills
- Customer service
- Data Entry
- Cleaning Experience
- Upselling
- Sales management
- Customer relationship management
- Profit margin analysis
- Inventory control
- Payroll administration
- Data analysis
- Team building
- Employee training
- Effective communication
- Problem solving
- Time management
- Change management
- Scheduling appointments
- Front office management
- Office supplies management
Languages
English: Professional
Spanish: Limited
Certification
Forklift License
Timeline
Office Assistant
Central FL Car Deals
12.2025 - 12.2025
General Manager
Leslie's Pool Supplies
03.2021 - 06.2025
Sales Associate
Beall's Outlet
08.2019 - 10.2019
Domestic Violence Advocate
Vivid Vision
06.2015 - 10.2015
Customer Service Representative
Advance Auto Parts
09.2014 - 06.2015
Certificate - Veterinary Assistant
Southern Technical College
High School Diploma -
Penn Foster Career School