FLORDELIZ PEPPER
Richardson,TX
Summary
Dedicated and detail-oriented with excellent communication and organizational skills seeking to leverage expertise in patient registration processes to contribute effectively to a healthcare facility's administrative team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the corporate brand. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
16
16
years of professional experience
Work History
Front Desk Agent (Part Time)
Hilton Garden Inn
07.2021 - Current
- Guest Check-In and Check-Out: Welcoming guests upon arrival, processing check-ins, and providing them with room keys and relevant information.
- Assisting guests with check-out procedures, including settling payments, issuing receipts, and addressing any concerns or inquiries
- Reservation Management: Handling room reservations, including booking, modifying, and canceling reservations through hotel's reservation system
- Verifying guest information, such as contact details and payment methods, and ensuring accuracy in reservation records
- Customer Service: Providing excellent customer service by promptly addressing guest inquiries, requests, and complaints with professionalism and courtesy.
- Anticipating guests' needs and preferences to personalize their experience and enhance guest satisfaction.
- Front Desk Operations: Operating front desk computer system to perform tasks such as guest check-ins, check-outs, room assignments, and billing.
- Maintaining cleanliness and organization of front desk area, lobby, and public spaces.
- Payment Processing: Processing guest payments, including cash, credit card, and other payment methods, and ensuring accuracy in financial transactions.
- Balancing cash drawers and reconciling transactions at end of each shift
- Information and Assistance: Providing guests with information about hotel amenities, services, local attractions, and dining options.
- Assisting guests with transportation arrangements, restaurant reservations, and other concierge services as needed.
- Safety and Security: Monitoring lobby area and ensuring safety and security of guests, employees, and hotel property.
- Following security protocols and procedures, including handling guest keys securely and maintaining confidentiality.
Shipping and Receiving Coordinator
Modus Test LLC.
08.2018 - Current
- Oversee all aspects of shipping and receiving operations, including receiving, inspecting, and documenting incoming shipments
- Coordinate outbound shipments, ensuring accurate packing, labeling, and documentation for timely delivery
- Communicate with carriers and freight forwarders to schedule pickups and deliveries, negotiate shipping rates, and resolve any issues that arise
- Maintain accurate inventory records using inventory management software, conducting regular cycle counts and reconciliations to ensure inventory accuracy
- Collaborate with purchasing and production departments to coordinate material flow and maintain adequate inventory levels
- Train and supervise shipping and receiving personnel, ensuring compliance with safety regulations and company policies
- Implement process improvements to streamline operations and reduce costs, such as optimizing warehouse layout and implementing barcode scanning systems.
Nursing Unit Secretary
Encompass Health Plano
08.2014 - 07.2021
- Administrative Support: Managing patient records, including admissions, discharges, and transfers
- Updating and maintaining patient information in electronic health records (EHR) systems
- Scheduling appointments, procedures, and consultations
- Coordinating with other departments to ensure patient needs are met
- Communication Management: Serving as a point of contact for patients, families, and medical staff
- Answering phones, taking messages, and directing inquiries to the appropriate personnel
- Facilitating communication between healthcare providers, patients, and their families
- Transmitting orders, test results, and other medical information accurately and promptly
- Clerical Duties: Typing and distributing documents, reports, and correspondence
- Organizing and maintaining files, both physical and electronic
- Assisting with billing, insurance claims, and other financial transactions
- Managing inventory and ordering office supplies as needed
- Support Functions: Assisting with patient comfort and needs, such as providing water, blankets, or assistance with mobility
- Escorting patients to various locations within the hospital
- Coordinating transportation arrangements for patients as necessary
- Assisting with basic medical procedures under the direction of healthcare professionals.
Patient Care Technician
Baylor Heart Hospital Plano
09.2008 - 05.2014
- Assisting with Activities of Daily Living (ADLs): Helping patients with bathing, dressing, grooming, and toileting
- Assisting with feeding and providing hydration to patients who need assistance
- Turning and repositioning bedridden patients to prevent bedsores
- Helping patients with mobility, including walking, transferring, and using assistive devices
- Vital Signs Monitoring: Taking and recording patients' vital signs, including temperature, pulse, blood pressure, and respiratory rate
- Reporting any abnormal vital signs or changes in patients' conditions to the nursing staff
- Patient Safety and Comfort: Ensuring patients are comfortable and safe by providing appropriate bedding, positioning, and environmental adjustments
- Monitoring patients for signs of discomfort, pain, or distress and reporting observations to the nursing team
- Assisting with Medical Procedures: Assisting nurses with various medical procedures, such as wound care, catheterization, and specimen collection
- Setting up and maintaining medical equipment and supplies for patient care activities
- Patient Support and Communication: Providing emotional support and companionship to patients, particularly those who may be anxious, confused, or lonely
- Communicating with patients in a compassionate and empathetic manner, addressing their concerns and providing reassurance
- Documenting Patient Information: Recording accurate and timely documentation of patient care activities, including vital signs, intake and output measurements, and observations of patient condition
- Infection Control and Safety Compliance: Following proper infection control protocols, including hand hygiene, use of personal protective equipment (PPE), and safe handling of contaminated materials
- Adhering to hospital policies and procedures related to patient safety, privacy, and confidentiality.
Education
Associate of Science - Associate Applied Science
Dallas Community College
Farmers Branch, TX06.2021
Bachelor of Science - Nursing
University of Iloilo
Iloilo, PhilippinesHigh School Diploma -
Igbaras National High School
Igbaras, Iloilo, Philippines04.2000
Skills
- Excellent Communication
- Time management abilities
- Front Office Support
- Effective Planning
- Adaptability and Flexibility
- Hospitality services
- Problem-solving abilities
- Multitasking Abilities
- Oral and written communications
- Data Entry
- Information Protection
- Critical Thinking
Languages
Filipino
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Agent (Part Time)
Hilton Garden Inn
07.2021 - Current
Shipping and Receiving Coordinator
Modus Test LLC.
08.2018 - Current
Nursing Unit Secretary
Encompass Health Plano
08.2014 - 07.2021
Patient Care Technician
Baylor Heart Hospital Plano
09.2008 - 05.2014
Associate of Science - Associate Applied Science
Dallas Community College
Bachelor of Science - Nursing
University of Iloilo
High School Diploma -
Igbaras National High School
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