Flordeliz Pepper
Richardson,TX
Summary
Customer-focused Front Desk Agent known for high productivity levels and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities. Bring strong interpersonal skills to connect with guests, ensuring positive experiences and fostering repeat business.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn
Richardson, USA
07.2020 - Current
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Maintained a clean and organized front desk area at all times for efficient operations
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Assisted in coordinating group bookings or special events by communicating effectively with event planners or organizers
- Implemented effective upselling techniques to promote hotel amenities such as spa services or dining options
- Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
- Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
- Collaborated with other departments such as concierge or bell staff to ensure seamless service delivery throughout the hotel
- Trained new front desk agents on standard operating procedures and customer service best practices
Shipping and Receiving Coordinator
Modus Test LLC.
Richardson, USA
08.2018 - 05.2024
- Coordinated the shipping and receiving process, ensuring timely and accurate delivery of goods
- Managed inventory levels by conducting regular audits and reconciling discrepancies
- Collaborated with suppliers to resolve any issues related to shipments or deliveries
- Maintained accurate records of all incoming and outgoing shipments, including documentation for customs clearance
- Oversaw the loading and unloading of trucks, verifying quantities against purchase orders
- Developed strong relationships with carriers to negotiate favorable rates and ensure on-time deliveries
- Trained new employees on shipping procedures, safety protocols, and equipment operation
- Performed quality checks on received goods to ensure they met specifications before distribution
- Resolved customer complaints regarding damaged or incorrect shipments in a timely manner
- Implemented safety measures to prevent accidents during loading/unloading operations
- Collaborated with cross-functional teams such as procurement, production, and sales to coordinate shipment schedules based on demand forecasts
- Utilized software systems (Fishbowl) to track inventory levels, generate reports, and analyze data for process improvement opportunities
- Reduced shipping costs by 70% through negotiation of contracts with freight carriers
- Investigated root causes of shipment delays or errors; implemented corrective actions resulting in a 20% decrease in incidents
- Maintained up-to-date knowledge of import/export regulations and customs procedures
- Coordinated with customs brokers to ensure proper documentation and compliance with international shipping regulations
- Implemented a vendor scorecard system to evaluate supplier performance based on delivery timeliness, accuracy, and quality
Nursing Unit Secretary
Encompass Health Plano
Plano, USA
08.2014 - 06.2020
- Organized paperwork such as charts and reports for office and patient needs
- Able to work independently without supervision
- Processed lab, medical records, or medication paperwork and requests according to physicians' orders
- Facilitated lab orders, medical records, and medication administration
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained rapport with all unit staff, including physicians, nurses, and other healthcare personnel
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment
- Managed and maintained patient records, ensuring accuracy and confidentiality
- Scheduled appointments, procedures, and consultations for patients in a timely manner
- Coordinated communication between healthcare providers, patients, and families to ensure effective care delivery
- Prepared patient charts for upcoming appointments or procedures, ensuring all required documents are included
- Answered phone calls and directed inquiries to appropriate personnel or departments
- Provided administrative support such as filing, faxing, scanning documents, and organizing paperwork
- Collaborated with nursing staff to coordinate patient transfers within the hospital or to other facilities
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Responded promptly to emergency situations by alerting appropriate personnel/team members
- Collaborated with billing department/staff to ensure accurate coding/billing processes
- Maintained knowledge of hospital policies/procedures/regulations to provide accurate information to patients/families.
Patient Care Technician
Baylor Heart Hospital Plano
Plano, USA
08.2007 - 08.2013
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Supported patient admissions, discharges, and transfers to promote team productivity
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Collected and transported specimens to prepare for lab testing
- Assembled admissions pages and added new pages to patients' charts
- Organized and replenished unit supplies to maintain team readiness for expected demands
- Answered patient assistance calls, assessed needs, and offered qualified support
- Warmly greeted patients and visitors and made each feel welcome
- Provided physical support to patients through diverse types of mobility assistance
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables, or stretchers
- Furthered skills by actively taking part in employee training and taking classes in subjects to improve skills
- Maintained confidentiality of patient data and conditions at all times to safeguard health information
Education
Associate in Science (AS) - Associate Applied Science
Brookhaven College
Dallas, TX05.2020
Skills
- Basic Numerical Skills
- Critical Thinking and Analysis
- Logistics Coordination
- Information Organization
- Reservation management
- Guest services
- Customer communication
- Problem solving
- Microsoft office
- Hotel software expertise
- Professionalism
- Shipping coordination
- Receiving processes
- Inventory management
- Customs documentation
- Records management
- Freight scheduling
- Multitasking capacity
Languages
English: Fluent
Filipino( Tagalog): Fluent
Spanish: Intermediate
Assessments
- Front desk agent (hotel), Proficient, 07/01/21
- Attention to detail, Proficient, 07/01/21
- Customer focus & orientation, Proficient, 07/01/21
References
References available upon request.
Timeline
Front Desk Agent
Hilton Garden Inn
07.2020 - Current
Shipping and Receiving Coordinator
Modus Test LLC.
08.2018 - 05.2024
Nursing Unit Secretary
Encompass Health Plano
08.2014 - 06.2020
Patient Care Technician
Baylor Heart Hospital Plano
08.2007 - 08.2013
Associate in Science (AS) - Associate Applied Science
Brookhaven College
Similar Profiles
Peter E. JarvisPeter E. Jarvis
Executive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy MinneapolisExecutive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor at TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy Minneapolis
Moumita ChatterjeeMoumita Chatterjee
Complex Duty Manager at Hilton & Hilton Garden Inn Manyata Business ParkComplex Duty Manager at Hilton & Hilton Garden Inn Manyata Business Park
Patricia PullinPatricia Pullin
Front Desk Agent at Hilton Garden Inn/Hampton InnFront Desk Agent at Hilton Garden Inn/Hampton Inn
Poojith TDPoojith TD
Job Training at Hilton and Hilton Garden INNJob Training at Hilton and Hilton Garden INN
STEVE TRANSTEVE TRAN
TEST TECHNICIAN at ZENTECH MANUFACTURING INCTEST TECHNICIAN at ZENTECH MANUFACTURING INC