Flordeliza Arnado
Jersey City,NJ
Summary
Experienced and dynamic healthcare professional with a proven track record in coordinating business operations and promoting effective communication. Proficient in utilizing diverse platforms and systems to maximize performance. Demonstrated ability to streamline processes, address challenges, and implement enhancements for increased productivity. Skilled in proactive task management and problem-solving to drive efficiency. Recognized for adaptability, creativity, and unwavering dedication to attaining organizational objectives.
Overview
19
19
years of professional experience
2
2
Certification
Work History
Admin Asst / Business Segment Liaison
Optum Health Risk Operations & Enablement Clinical Services
03.2022 - Current
- Mediated between technical and non-technical teams, effectively translating data insights into actionable strategies.
- Actively contributed relevant research findings to special projects as requested by leadership and collaborated on additional initiatives by providing assigned research insights.
- Established and maintained strong customer relationships through timely responses and accommodation of unique requests.
- Skillfully managed eight diverse array of special projects, each presenting its own individual complexities and demands.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintained confidentiality and implemented secure filing systems, including archiving outdated records.
- Implemented innovative procedures and technologies that improved efficiency and streamlined operations within the admin/BSL team.
- Assisted in onboarding over 300 new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Front Office Operations Supervisor
Hilton Group of Hotel Shangri-La Hotels and Resorts
05.2006 - 10.2021
- Developed strong relationships with guests and corporate clients, fostering loyalty and repeat business.
- Proactively handled feedback, resulting improved online ratings on travel websites.
- Increased 15% revenue by upselling hotel services and amenities during reservation and check-in processes.
- Managed 216 room inventory effectively to maximize occupancy rates and revenue.
- Provided exceptional customer service and promptly resolved guest issues to enhance satisfaction.
- Efficiently handled escalated customer complaints with empathy and quick resolution.
- Created positive work environment that improved employee retention and offered career advancement opportunities.
- Reconciled end-of-day reports for accurate billing and payment processing.
- Organized and updated databases, records, and other information resources.
- Streamlined office operations by automating client correspondence, record tracking, and data communications.
Marketing Administrator
Golden Haven - Real Estate
08.2005 - 04.2006
- Provided prompt and professional responses to customer inquiries via email, phone, and mail, effectively.
- Conducted market research to gain insights into customer needs and preferences.
- Planned, promoted, and executed two impactful trade shows and conferences.
- Organized regular monthly training sessions to empower real estate agents and foster skill development.
- Implemented buyer loyalty programs to increase repeat purchases and foster customer loyalty.
- Distributed promotional and marketing materials to real estate businesses.
- Provided mentoring and coaching for skill development to 20 marketing professionals.
- Acquired new customers through strategic business optimization and product diversification.
Education
Bachelor of Science - Business Management
University of The Philippines
Philippines03.2005
Skills
- Data Reporting and Analytics
- Problem-solving, Critical Thinking, and Decision-Making
- Interpersonal Skills, Relationship Building, and Teamwork
- Data Entry and Computer Skills, including proficiency in Microsoft Office Applications - Excel, Outlook, PowerPoint, SharePoint, Visio, and Word
- Dedicated team player with strong project management and workflow planning abilities
- Growth mindset, resourcefulness, and time management
- Meticulous attention to detail and administrative support expertise
- Marketing Research, and knowledge with Regulatory and Compliance Center for Medicare Services
- Staff Training, Mentoring, and Development
- Proficient in using various software and tools - Smartsheet, Doc360, ICUE, Ariba, Facets, Genesys/Omni, Nexidia, NICE, Omega, Qualtrics, Secure, ServiceNow, End User Technology Services, and Nurse Routing Tools
- Budgeting, Financial, and Schedule Management
- Process update procedures and Process Implementation
- Electronic records systems and Records Management
Certification
- Smartsheet
- Microsoft Excel
Membership
- UHG Cultural Ambassador
- Secaucus Hygiene Project Parent Facilitator
- ICC Filipino Society
Timeline
Admin Asst / Business Segment Liaison
Optum Health Risk Operations & Enablement Clinical Services
03.2022 - Current
Front Office Operations Supervisor
Hilton Group of Hotel Shangri-La Hotels and Resorts
05.2006 - 10.2021
Marketing Administrator
Golden Haven - Real Estate
08.2005 - 04.2006
Bachelor of Science - Business Management
University of The Philippines
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