Flore Fontal
Lake Worth,Florida
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician/Retail Cashier
Walgreens
12.2017 - 03.2023
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong communication and organizational skills through working on group projects.
Cashier
Walmart
11.2005 - 12.2007
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Cashier/Food Service Worker
Taco Bell Restaurant
08.2005 - 11.2005
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Continental Academy
Miramar, FL10.2008
Associate of Science - Massage Therapy
Everest University
Fort Lauderdale, FL08.2015
Skills
- Inventory Tracking
- Problem-solving skills
- Pharmacy and customer records management
- Prescription Filling and Labeling
- Certified Pharmacy Technician
- Conflict Resolution
- Client Relations
- Calm Under Pressure
- Customer Education
Timeline
Pharmacy Technician/Retail Cashier
Walgreens
12.2017 - 03.2023
Cashier
Walmart
11.2005 - 12.2007
Cashier/Food Service Worker
Taco Bell Restaurant
08.2005 - 11.2005
High School Diploma -
Continental Academy
Associate of Science - Massage Therapy
Everest University
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