Donielle McDade
Randolph,MA
Summary
Dedicated professional with extensive experience working with children and families, skilled in anticipating and proactively addressing client needs. Friendly and engaging, with a strong attention to detail. Highly organized and dependable, successfully managing multiple priorities while maintaining a positive attitude. Committed to taking on additional responsibilities to achieve team goals. Seeking a full-time position that offers professional challenges and allows for the utilization of interpersonal skills, excellent time management, and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Clinical Intake Assistant
Norwell VNA & Hospice
04.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Pediatric Care Coordinator
Atrius Health
08.2021 - Current
- Liaison between primary care, specialists, and patients for service access.
- Facilitates referrals to healthcare providers and resources.
- Coordinates with case management and social work teams for community support.
- Collaborates with Nurse Case Managers on home care and DME needs.
- Assists patients with transportation to medical appointments.
- Guides patients in obtaining MassHealth and Social Security benefits.
- Assists in care team meetings.
- Conducts monthly Teams Reviews for team-based patient care.
- Ensured timely retrieval of medical records and documents.
- Develops understanding of patient circumstances, health literacy, and cultural beliefs.
- Maintains communication with patients and providers regarding care.
- Guides patients/parents through care transitions and barriers.
- Helps patients apply for WIC and SNAP programs.
- Supported patients with housing and utility resource access.
- Partners with Developmental Behavioral Pediatrics for guardianship & IEP support. As well as obtaining applied behavioral analysis support services for patients.
- Process referrals for external behavioral health services.
- Reviews Complex Care Registry for high-risk patient coordination, to close the loop on care gaps.
- Maintains a list of community resources for refer patients into depending on patient needs.
- Scheduled specialist appointments for clients.
Patient Experience Representative
Boston Children's Hospital
06.2023 - 04.2024
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Collaborating with referring providers and practices
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
Pediatric Medical Assistant II
Atrius Health
11.2010 - 08.2021
- Perform front desk support (booking appointments and scheduling appointments)
- Trained in phone communication (calling patients to book follow up appointments and overdue physicals within defect report)
- Trained in performing pulmonary function tests
- Assisting with procedures (ex. dressing changes, ear lavage, urinalysis, strep, covid & flu testing)
- Sterilizing equipment with the autoclave
- Assist in training of new upcoming junior Medical Assistants & students for department and medical skills
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Medical Assistance Certificate - Medical Assisting
The Salter College
Malden, MABachelor of Social Work - Social Work
Bridgewater State University
Bridgewater, MASkills
- Care Planning
- Active Listening
- Cultural Sensitivity
- Organizational Standards
- Patient and Family Liaison
- Referral Network
- Organizational Skills
- Strategic Planning
- Creative Thinking
- Interdisciplinary Team Facilitation
- Patient Care Assessment
Certifications & Trainings
51A Mandated Reporter Certification
BLS & CPR Certified
Timeline
Clinical Intake Assistant
Norwell VNA & Hospice
04.2024 - Current
Patient Experience Representative
Boston Children's Hospital
06.2023 - 04.2024
Pediatric Care Coordinator
Atrius Health
08.2021 - Current
Pediatric Medical Assistant II
Atrius Health
11.2010 - 08.2021
Medical Assistance Certificate - Medical Assisting
The Salter College
Bachelor of Social Work - Social Work
Bridgewater State University
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