Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Flore Ndendet

Flore Ndendet

Baltimore,MD

Summary

Microsoft Certified Azure Administrator with 3 years of project and program management, keen on implementing and driving the adoption of new technologies. Driven by a continuous interest in learning complex programs to help improve productivity and drive efficient process improvement. Exemplary work ethic with meticulous attention to detail. Excellent team collaboration, communication, and interpersonal skills. Possess critical thinking and problem-solving abilities. Eager to contribute to a high-performing team for optimal outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Operations Associate

Actalent Services (Corporate)
Hanover
12.2022 - Current
  • Managed various projects aiming to reduce invoice processing time by 15% and improve collections rate by 20%, leading to faster revenue realization
  • Effectively handled collection management program on accounts receivable exceeding $3.5M, decreasing overdue accounts by 25% in a six-month timeframe
  • Audit & Billing Precision: Conducted monthly audits on over 1,000 accounts, identifying and rectifying 98% of discrepancies within 48 hours, ensuring accurate billing and enhancing client trust
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives and reduce by 30% operational discrepancies
  • Data Governance & System Integrity: Implemented three new data validation protocols, enhancing system accuracy by 20% and minimizing data-related errors by 18%.
  • Interact with customers and clients to identify business needs and requirements.
  • Address and resolve technical, financial, and operational concerns by working with team members and directors.
  • Meet with project stakeholders on a regular basis to assess progress, communicate on possible impacts, and make necessary adjustments
  • Participate in pilot tests and revised programs based on feedback and results.
  • Reviewed budget and sales reports and utilized findings to execute budget forecasting.
  • Developed and distributed reports to inform management and stakeholders.
  • Facilitated development and reporting of program metrics.
  • Monitored and tracked project execution of tasks.
  • Liaised with clients to provide status updates on accounts and projects.

Pharmacy Operations Manager

Walgreens Boots Alliance
Pikesville
03.2021 - 12.2022


  • Oversight of pharmacy daily operations
  • Developed policies and procedures for effective pharmacy management.
  • Implemented 10+ new pharmacy management policies, leading to a 25% increase in operational efficiency and a 15% boost in customer satisfaction
  • Oversaw 2,000+ vaccinations and health screening programs positioning the store as a leading community health provider and increasing foot traffic by 20%
  • Collaborated with the store manager to introduce three initiatives, resulting in a 30% reduction in daily operational discrepancies and enhancing overall store synergy
  • Spearheaded the recruitment and training of 20+ pharmacy technicians and students, resulting in a 50% decrease in training times and a 20% boost in staff retention rates
  • Compliance Assurance: Regularly reviewed 500+ prescriptions weekly against safety standards, reducing insurance claim rejections by 40% and fortifying trust among patients.

Senior Certified Pharmacy Technician

Walgreens Boots Alliance
Pikesville
01.2020 - 01.2021
  • Managed and led a prescription program aiming to ensure a 99.5% accuracy rate in medication dispensation.
  • Collaborated with 30+ prescribers weekly to verify medication details
  • Daily project and operational management aiming to address and resolve an average of 15 non-routine issues daily, including third-party billing and customer service, maintaining a 95% customer satisfaction rate
  • Drug Storage Oversight: Maintained strict compliance with drug storage protocols, resulting in zero infractions during annual audits and ensuring seamless pharmacy operations
  • Provided resolution-driven solutions to pharmacists to address daily problematic prescriptions, reducing wait times for patients by 30% and enhancing overall pharmacy efficiency
  • Demonstrated excellent interpersonal and leadership skills through supervision and coordination of tasks for 10 pharmacy technicians, resulting in a 20% improvement in daily task completion rates and ensuring optimal pharmacy operations.

Education

Microsoft Azure Fundamental Certification -

Coursera Online
07.2022

Pharmacy Technician License - Pharmacy Technology

Baltimore City Community College
Baltimore, MD
10.2018

High School Diploma -

EPI-FOPI High School
Gabon, Africa
07.2011

Skills

  • Proficient in Microsoft Office & Excel ( Pivot Table, VLookUp)
  • SQL Knowledge
  • Policy and Procedure Improvement
  • Critical Thinking
  • Attention to Detail
  • Performance Monitoring
  • Work Planning and Prioritization
  • Cultural Sensitivity
  • Interpersonal Skills
  • Data Analysis

Certification

  • Microsoft Certified: Azure Administrator Associate ID I701-0835
  • Microsoft Certified: Azure Fundamentals ID I406-5098
  • Microsoft Azure Fundamentals AZ-900 Course Completion
  • Nationally Certified Pharmacy Technician (CPhT)
  • Nationally Certified Immunization Administrator (PTCB)
  • Maryland License Pharmacy Technician

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Business Operations Associate

Actalent Services (Corporate)
12.2022 - Current

Pharmacy Operations Manager

Walgreens Boots Alliance
03.2021 - 12.2022

Senior Certified Pharmacy Technician

Walgreens Boots Alliance
01.2020 - 01.2021

Microsoft Azure Fundamental Certification -

Coursera Online

Pharmacy Technician License - Pharmacy Technology

Baltimore City Community College

High School Diploma -

EPI-FOPI High School

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Flore Ndendet