Flor Elena Handyside
Los Gatos,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Front Desk Duties. Payroll And HR Support.
San Jose, CA
07.2000 - 04.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintained staff directory and company policy handbook for human resources department.
- Performed research to collect and record industry data.
Retail Sales Associate
Sales Associates
Mexico City, Mexico, Mexico
04.1995 - 04.1996
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
High School Diploma -
Escuela De Mecanica Dental
Mexico City08.1995
Skills
- Office Equipment Operation
- Document and File Management
- Administrative and Clerical Support
- Bilingual in Spanish and English
Spanish, English
Spanish is my first language. I was born in Mexico and moved to California 25 years ago.
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Front Desk Duties. Payroll And HR Support.
07.2000 - 04.2002
Retail Sales Associate
Sales Associates
04.1995 - 04.1996
High School Diploma -
Escuela De Mecanica Dental
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