MARIE FLORE MERVIL
Hollywood,FL
Summary
Solid team player with upbeat , positive attitude and proven skill in establishing rapport with clients . Motivated to maintain customer satisfaction and contribute to company success. I have acquired the necessary skills as well to have a corporate way of working.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lamanjay
SANTIAGO DE LOS CABALLEROS, DOMINICAN REPUBLIC
06.2022 - 06.2023
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
Data Entry
Total Haiti S.A
PORT-AU-PRINCE, HAITI
01.2021 - 08.2022
- Ensured accuracy of data entry into the computer system.
- Assisted with patient check-in, registration, and data entry.
- Review and update account information in the company computer system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated account information after customer calls and noted client concerns and issues.
Copywriter
Dorisco Entreprise
PORT-AU-PRINCE, HAITI
03.2017 - 09.2019
- Provided timely information and work output to supervisors and team members.
- Created new ideas, products and story boards for new marketing campaigns.
- Gathered secondary research on market competition to better position client's brand.
- Developed quality and individualized content for websites with keyword-rich text and solid call-to-action statements.
- Reviewed and updated existing content to ensure relevance and accuracy.
Education
Certification - Medical Assisting
Sheridan Technical College
Hollywood, FL08-2025
Certification - Spanish
Instituto Lingua Superior ( ISLA)
Dominican Republic , Santiago 5100005-2022
Some College (No Degree) - Metaverse
Coursera
Online01-2022
High School Diploma -
Institution Mixte La Grande Ecole ( IMGE)
Port-au-prince , Haiti07-2021
Skills
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Problem-solving Abilities
- High-Energy Attitude
- Responding to Difficult Customers
- Computer Skills
- Customer Service
- Flexible Schedule
- Fast Learner
OBJECTIVE
- Reach the ceiling of this business , make use of the company's skills and know-how in order to be an added value.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Creole
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certification in Foreign Languages / Spanish - ( 05/27/2022)
Affiliations
- Community service
- Religious & Cultural organizations
References
References available upon request.
Timeline
Assistant Manager
Lamanjay
06.2022 - 06.2023
Data Entry
Total Haiti S.A
01.2021 - 08.2022
Copywriter
Dorisco Entreprise
03.2017 - 09.2019
Certification - Medical Assisting
Sheridan Technical College
Certification - Spanish
Instituto Lingua Superior ( ISLA)
Some College (No Degree) - Metaverse
Coursera
High School Diploma -
Institution Mixte La Grande Ecole ( IMGE)
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