FLORENCE A. HILL-TRENT
Spring Valley,Ca.
Summary
Results-oriented Professor with more than 20 years of combined expertise in social service operations and higher education. Proficient in creating effective partnerships and educational strategies that enhance community and student development. Dedicated to applying strategic leadership to drive academic excellence and innovation.
Overview
40
40
years of professional experience
Work History
Board of Regents Member
American College of Theology Seminary International University
San Diego
06.2023 - Current
- Oversight of educational quality.
Leadership Administration Professor
American College of Theology Seminary International University
San Diego
09.2020 - Current
- Develop course curriculum and teach Leadership Administration Department students vying for BA, MA, and/or PhD degrees
- Developed and maintained courteous and effective working relationships with students in Leadership Administration program
- All students successfully passed required courses; and are candidates to graduate with a BA, MA, and/or PhD
- Completed paperwork, recognizing any discrepancies, and addressing them with student(s) in timely fashion
- Experienced teaching and tutoring online; strong ability to build excellent rapport with the participants and drive the conversation
- Engage with participants by maintaining enthusiasm, eye contact and interest throughout the session
- Effectively manage the time and pace of the session to complete in a timely manner.
Founder & Facilitator
Reaching Inner Being Services/Ministry
San Diego, CA
08.1990 - Current
- Develop and facilitate workshops for self-development and basic finances
- All workshops are available to the community
- Facilitated workshops for 20 + years
- Created organization's mission and vision statements.
Mentor
Intensive Case Management – Public Consulting Group
San Diego, Ca.
01.2019 - 12.2020
- Provided guidance and recommended coping mechanisms for 'welfare to work' clients dealing with difficult issues
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified
- Met individually with up to fifteen clients to oversee plans and complete activities on a monthly basis.
Receptionist/Imaging Specialist Coordinator
ResCare-5th Avenue
San Diego, Ca.
11.2017 - 12.2018
- Maintained document control system including work instructions, procedures, and associated databases
- Greeted and served welfare to work clients with warm and caring heart
- Managed over 50 clients' calls per day.
Administrative Assistant
Total Deliverance Worship Center
01.2010 - 03.2017
- Scheduled office meetings and client appointments for teams of 10 ministerial auxiliaries
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely and professional manner
- Collaborated with ministerial auxiliaries to achieve cohesiveness in order for church services to flow smoothly
- Handled day-to-day running of church calendar, ensuring high levels of productivity and progression
- Successfully maintain clean, valid driver's license and access to reliable transportation
- Collaborated with head of auxiliaries to achieve harmony.
Office Assistant/Senior Office Assistant/Supervising Office Assistant/Facility Manager/HHSA
County Of San Diego Health & Human Services Agency
San Diego, CA
02.1992 - 02.2012
- Supervise, coach, and conduct monthly meetings for Clerical Staff of 30+ employees in addition temporary staff and Welfare to Work volunteers
- Facilitated mandatory trainings for County of San Diego, HHSA employees – Awarded Certificate for the top 5 facilitators of 63 facilitators
- Facility Manager: North Central Family Resource Center – 46,000sq.ft
- Building
- Facility Manager: Polinsky Children's Center (24-Hour Live-In Facility/approximately 180 occupants/11 acres)
- Organize and conduct Fire Drills twice a year for Family Resource Center
- Develop & facilitate workshops for Clerical Staff (Attitude is Everything and Happy for No Reason)
- Interview and select candidates for Office Assistants, Senior Office Assistant and Administrative Secretary 1 positions
- Assist Manager with Supervisor Human Services Specialist interviews and selection process
- Analyze current clerical staffing needs and anticipate future staffing impact
- Plan for future staffing needs and implement staffing changes/training as needed for successful operation
- Monitor and audit petty cash, purchasing of office supplies, oversee inventory control, responsible for office only credit card with a monthly limit of $20,000.00
- Executed record filing system to improve document organization and management.
Administrative Assistant
Immanuel Temple Apostolic Church
12.1997 - 11.2004
- Counted, reviewed, and balanced all funds received during services
- Conducted services when scheduled
- Teach Sunday School and Bible classes for 50+ members in attendance
- Participated in services as one of ministerial staff to preach
- Coached new members on biblical matters in groups and individually.
Teller/Teller Trainer/New Accounts Supervisor/Teller Supervisor
San Diego, Ca
11.1993 - 11.1994
- Various banking operations job duties as assigned by management
- Assist with developing lesson plans, instructional materials, and written practice tests for new Teller’s training courses, approximately 5 to 10 Tellers
- Monitored day-to-day activities of Tellers and New Accounts staff, noting areas needing improvement and implementing plans for rectification
- Analyzed company training methods and adjusted rectify issues, increase efficiency and exceed training goals, resulting in more productivity
- Verified long-term staff excellence by implementing updated and continuous training initiatives.
Pastor/Assistant Pastor
First Christian Community Church
06.1986 - 09.1994
- Assisted Pastor with administrative duties, teaching, and preaching
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Fielded phone calls from clients when Pastor was unavailable and provided informative answers to questions
- Cold called over 50 potential members per day to help increase membership
- Served as Pastor for 9 months in absence of Pastor
- Recorded expenses and maintained accounting records
- Prepared and distributed team-based communications to foster collaboration and enhance team morale among auxiliaries
- Drafted agendas, recorded minutes, and created documents for meetings
- Managed and completed paperwork and overall office administration operations
- Communicated proactively with head of auxiliaries' immediately explained issues and appropriate solutions.
Education
Teaching Credential -
American College of Theology Seminary International University
San Diego, CA07.2024
Doctorate : Organizational Management - Leadership Administration
American College of Theology Seminary International University
San Diego, CA07.2020
Master of Arts : Leadership Administration -
American College of Theology Seminary International University
San Diego, CA07.2018
Associate of Arts : Christian Counseling -
BTC Christian Leadership University
San Diego, CA06.2007
Skills
- Microsoft Office Suite
- Schedule Management
- Database and Client Management Systems
- Multitasking and Time Management
- Meticulous Attention to Detail
Timeline
Board of Regents Member
American College of Theology Seminary International University
06.2023 - Current
Leadership Administration Professor
American College of Theology Seminary International University
09.2020 - Current
Mentor
Intensive Case Management – Public Consulting Group
01.2019 - 12.2020
Receptionist/Imaging Specialist Coordinator
ResCare-5th Avenue
11.2017 - 12.2018
Administrative Assistant
Total Deliverance Worship Center
01.2010 - 03.2017
Administrative Assistant
Immanuel Temple Apostolic Church
12.1997 - 11.2004
Teller/Teller Trainer/New Accounts Supervisor/Teller Supervisor
11.1993 - 11.1994
Office Assistant/Senior Office Assistant/Supervising Office Assistant/Facility Manager/HHSA
County Of San Diego Health & Human Services Agency
02.1992 - 02.2012
Founder & Facilitator
Reaching Inner Being Services/Ministry
08.1990 - Current
Pastor/Assistant Pastor
First Christian Community Church
06.1986 - 09.1994
Associate of Arts : Christian Counseling -
BTC Christian Leadership University
Master of Arts : Leadership Administration -
American College of Theology Seminary International University
Doctorate : Organizational Management - Leadership Administration
American College of Theology Seminary International University
Teaching Credential -
American College of Theology Seminary International University