Florence Altizer
Thaxton,VA
Summary
Experienced Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile hospitality professional with 7 year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
24
24
years of professional experience
Work History
Front Desk Associate/Night Auditor
Quality Inn Hotel
08.2021 - Current
- Performed nightly updates to room charges and rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Monitored facility security for guest and personnel safety.
Assistant Manager
Food Lion Distribution
06.2013 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Front Desk Associate/Night Auditor
Country Inn & Suites By Radisson
05.2007 - 04.2013
- Performed nightly updates to room charges and rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Monitored facility security for guest and personnel safety.
- Balanced hotel accounts and resolved discrepancies.
- Documented accounts and logs throughout shift to keep up with requirements.
- Logged wake-up call requests and set up automatic rings in system.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Entered and updated sensitive customer information during check-ins and room changes.
Technician
Best Mailing Services
06.1999 - 12.2006
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues. Certified Barcode tech through Bell and Howell
Education
Associate Of Applied Business - Business
MIEC
Roanoke, VA05.2000
Skills
- Multi-Line Phone Systems
- Information Protection
- Office Administration
- Registration
- Hospitality Services
- Credit Card Handling
- Report Generation
- File Management
- Word Processing
- Travel Coordination
- Project Management
- Time Management
- Business Administration
- Technical Support
- Cash Handling
- Front Office Support
- Scheduling
- Mail Handling
- Guest Relations
- Administrative Skills
- Problem-Solving Skills
- Bookkeeping
- Auditing
- Expense Reporting
- Effective Planning
- Listening Skills
- Record Preparation
- Conflict Management
- Drawer Balancing
- Interpersonal Skills
- Sales Techniques
- Excellent Communication
- Computer Proficiency
- Property Management Systems
- Decision Making
- Customer Service
- Attention to Detail
- Conflict Resolution
- Record Keeping
- Task Prioritization
- Multitasking
- Adaptability
- Active Listening
- Office Equipment Operation
- Telephone Etiquette
- Problem Solving
- Organizational Skills
- Professionalism
- Scheduling Appointments
- Safety and Security Procedures
- Registration Processing
- Credit and Cash Payments
Timeline
Front Desk Associate/Night Auditor
Quality Inn Hotel
08.2021 - Current
Assistant Manager
Food Lion Distribution
06.2013 - 11.2018
Front Desk Associate/Night Auditor
Country Inn & Suites By Radisson
05.2007 - 04.2013
Technician
Best Mailing Services
06.1999 - 12.2006
Associate Of Applied Business - Business
MIEC
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