Florence Glenn-Andrews
Hampton,GA
Summary
Hardworking, quick learning, candidate successful at working in face paced environments and managing multiple priorities in a professional and positive manner. Knowledgeable team player with several years experience in the customer service, administrative, and related fields seeking a challenging position that will utilizes the acquired skills for the success of a company.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Pirelli
07.2017 - 09.2023
- Accurately processed over 50 customer claims per day.
- Managed over 200 accounts.
- Empathetically and actively listened to customers, handled concerns quickly and professionally.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and performance by 30% by monitoring team member productivity and providing feedback.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Performed general office duties such as filing, faxing, and handing mail.
- Performed receptionist duties.
- Closed out accounts for week-end, month-end, and year-end.
- Created Purchase Orders and Goods Receipts for services and products.
- Generated, maintained, and audited reports of customer's orders and claims.
- Sent updated reports of claims to over 100 customers per week.
Shipping and Receiving Clerk
Qgistix
12.2016 - 07.2017
- Entered information for over 200 items received per day into computer.
- Physically stocked over 300 items per day onto shelves.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Picked, Packed, secured, labeled and applied postage to over 200 materials per day to prepare items for shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Reviewed order data to verify transactions and shipping dates.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Customer Service Representative/Shipping and Receiving Clerk
DSC Logistics
06.2008 - 09.2015
- Processed customer service orders promptly to be picked, loaded, and shipped to increase customer satisfaction.
- Managed several customer accounts accurately professionally.
- Scheduled inbound and outbound loads.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Updated account information to maintain customer records.
- Closed out over 50 orders daily.
- Generated and sent updated weekly and monthly reports of orders and items to customers.
- Answered constant flow of customer calls and emails with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Processed required paperwork to expedite handling of shipped and received goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Assigned doors for over 50 trucks to be loaded and unloaded in daily.
- Prepared move sheets for over 60 trailers per day to be moved.
Education
Associate of Arts - Accounting
Southern Crescent Technical College
Griffin, GAAssociate of Arts - Business Administration
First Business School
Chicago, IL10.1989
Skills
- Microsoft Office
- Warehouse Management Systems
- AS 400
- SAP
- ERP
- CRM Software
- Adobe Systems Adobe Creative Cloud
- Multi-Line Telephone Operation
- Strong Analytical and Problem-Solving Skills
- Multi-tasking
- Active Listening
- Excellent Communication
- Dependable and Responsible
- Flexible and Adaptable
- Organization
- Attention to Detail
Timeline
Customer Service Representative
Pirelli
07.2017 - 09.2023
Shipping and Receiving Clerk
Qgistix
12.2016 - 07.2017
Customer Service Representative/Shipping and Receiving Clerk
DSC Logistics
06.2008 - 09.2015
Associate of Arts - Accounting
Southern Crescent Technical College
Associate of Arts - Business Administration
First Business School
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