Summary
Overview
Work History
Education
Skills
Languages
References
Mobile Numbers
Personal Information
References
Timeline
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Florence Baghdad

Florence Baghdad

Sun City,AZ

Summary

To become part of a progressive company that will allow me to utilize my experience in admin, reception, management, leadership and inter-personal skills and contribute to the success of the organization. I am highly organized, reliable and trust worthy. I enjoy working with people and have an excellent command of English, both written and spoken.

Overview

24
24
years of professional experience

Work History

Dining Room Attendant

Desert Diamond Casino
Glendale, AZ
05.2022 - Current
  • Set up dining areas for guests in a fast-paced casino environment.
  • Assisted servers with food and beverage delivery during peak hours.
  • Managed inventory of dining supplies to ensure availability for operations.
  • Monitored guest needs and addressed concerns promptly and professionally.
  • Trained new staff on restaurant procedures and customer service standards.
  • Resolved customer complaints in a professional manner while ensuring satisfaction.
  • Greeted guests with friendliness and professionalism.
  • Managed inventory of dining room condiments, linens and flatware.
  • Stocked displays with new and transferred merchandise.

Fulfillment Associate

Amazon
Tolleson, USA
11.2021 - 05.2022
  • Receive and put away inventory
  • Get customer orders ready and pack them up
  • Use scanners to read bar codes on products
  • View prompts on screens and follow the direction for some tasks
  • Troubleshoot problems
  • Ensure product meets quality requirements
  • Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet. Equipment training and certification are provided free of cost.

Marketing Agent / Admin, Front Office Cum Accounts Assistant Agent

Rochart Recruitment agency
, Philippines
01.2011 - 12.2020
  • Company Overview: Manila Philippines
  • Answering & transferring phone calls of all customers efficiently.
  • Operating Microsoft outlook email & Windows live email.
  • Setting appointments, faxing and keeping a check on the visitors.
  • Preparing letters for customers for some inquiries & reminders.
  • Preparing Contracts, Quotations, Delivery Note, Credit Note, Purchase Order, Receipt vouchers etc.
  • Writing & preparing Sales Reports documents and spreadsheets.
  • Managing office equipment like computers, printers & faxes.
  • Utilizes Internet to gather information to make informed decisions, support initiatives, and find solutions.
  • Keeping hard copy files for the Invoices, Receipts, and Quotations.
  • Manila Philippines

Coordinator

Almeer manpower Agency
, Qatar
10.2016 - 01.2017
  • Company Overview: Doha Qatar
  • Organize and coordinates meeting, conferences travel arrangements.
  • Preparing letters for customers for some inquiries & reminders.
  • Preparing Contracts, Quotations, Delivery Note, Credit Note, Purchase Order, Receipt vouchers etc.
  • Writing & preparing Sales Reports documents and spreadsheets.
  • Managing office equipment like computers, printers & faxes.
  • Utilizes Internet to gather information to make informed decisions, support initiatives, and find solutions.
  • Keeping hard copy files for the Invoices, Receipts, and Quotations.
  • Doha Qatar
  • Coordinated recruitment processes for diverse client staffing needs.
  • Facilitated onboarding sessions for new employees, enhancing integration.
  • Maintained employee records and databases for accurate compliance tracking.
  • Collaborated with clients to understand workforce requirements and preferences.

Secretary Book Keeper and Coordinator

Sigma Integrated Cleaning & Security Services
, UAE
01.2006 - 12.2010
  • Company Overview: Dubai UAE
  • Implement and maintain office systems and Offices & Building Cleaning services.
  • Operating Internet System for encoding.
  • Handle incoming mails and other materials.
  • Checking the details of each firearm licenses through online connection from the main office.
  • Giving the exact amount & issuing receipt for the payment of renewal.
  • Set up and maintain filing systems.
  • Operate office equipment like computer, scanner, fax and printer.
  • Prepare and manage correspondence, reports and documents.
  • Organize and coordinates meeting, conferences travel arrangements.
  • Dubai UAE

Sales Representative / Cashier

Gaisano
09.2001 - 09.2002
  • Company Overview: General Santos City
  • Open and close cash registers performing tasks such as counting money separating charge slips, coupons and vouchers, balancing cash drawers and making deposits.
  • Responsible for the sales and promotion.
  • Services existing accounts, obtains orders.
  • Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
  • Focuses sales efforts by studying existing and potential volume of dealers.
  • General Santos City
  • Observed market trends to inform inventory decisions and product offerings.
  • Developed key customer relationships to increase sales.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Generated new sales leads through cold calling and networking activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Reviewed monthly performance against targets set by management team.
  • Operated register, handled cash and processed credit card transactions.
  • Handled cash register functions and balanced cash drawers daily.
  • Trained new cashiers on procedures and best practices.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Bachelor of Science - Business Administration

University of Mindanao
01.1994

Secondary -

Holy Trinity
01.1991

Elementary -

Seventh Day Adventist Elementary School
01.1986

Skills

  • Computer Literate
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Internet
  • Knowledge in Accounting System
  • Fluency in English
  • Fluency in Filipino
  • Strong Communication Skills
  • Typing Skills
  • Fast Learner
  • Multitasking
  • Customer Service
  • Client Service
  • Research Studies

Languages

  • English
  • Tagalog
  • Visayan
  • Japanese
  • Basic Arabic

References

Available upon request.

Mobile Numbers

  • +16238884380
  • +639497935121

Personal Information

  • Citizenship: Filipino
  • Gender: Female
  • Marital Status: Married

References

References available upon request.

Timeline

Dining Room Attendant

Desert Diamond Casino
05.2022 - Current

Fulfillment Associate

Amazon
11.2021 - 05.2022

Coordinator

Almeer manpower Agency
10.2016 - 01.2017

Marketing Agent / Admin, Front Office Cum Accounts Assistant Agent

Rochart Recruitment agency
01.2011 - 12.2020

Secretary Book Keeper and Coordinator

Sigma Integrated Cleaning & Security Services
01.2006 - 12.2010

Sales Representative / Cashier

Gaisano
09.2001 - 09.2002

Bachelor of Science - Business Administration

University of Mindanao

Secondary -

Holy Trinity

Elementary -

Seventh Day Adventist Elementary School

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