Florence Clark
North Fort Myers,FL
Summary
Dedicated clerical professional with several years of experience in administrative operations. Proven ability to prioritize tasks, multitask effectively, and plan strategically to support operational efficiency. Core competencies include time management, communication, and organizational skills, ensuring smooth office operations and fostering positive client relationships. Committed to leveraging expertise to enhance team performance and drive organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Jury Clerk
Lee County Clerk of Courts
Fort Myers, FL
08.2022 - 10.2023
- Verified accuracy of all paperwork prior to submission for processing.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Answered telephones, directed calls, and took messages.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Answered customer inquiries via phone and email.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Utilized computer software programs to create reports, labels, forms.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Communicated with customers and employees to answer questions or explain information.
- Provided excellent customer service to ensure satisfaction.
Civil Customer Service Clerk
Lee County Clerk of Courts
Fort Myers, Florida
10.2021 - 08.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Greeted customers and provided assistance with inquiries.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Created new cases and added them to existing cases for customers by entering personal information into computer systems.
- Handled cash, checks, and credit card payments efficiently and effectively.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits for tax auctions, payments on new and existing cases in the system, and arranged for billing on payment arrangement agreements.
Customer Service Clerk
Kelly Temporary Svcs via Lee County Clerk Court
Fort Myers, Florida
06.2021 - 10.2021
- Processed customer orders and payments accurately and promptly.
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about new or existing cases.
- Handled cash, checks, and electronic payments efficiently and effectively.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Assisted customers in selecting appropriate services to meet their case-filing needs.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer case questions.
- Asked probing questions to determine case-filing needs and accurately input information into electronic systems.
- Resolved customer complaints in a timely manner.
Education
Master of Arts - Curriculum And Instruction
Tennessee Technological University
Cookeville, TN12-2013
Affiliations
- Annual volunteer for "Santa's Sleigh" a non-profit, which distributes gifts to children in need, N. Ft. Myers, FL 2019-present.
Certification
- Notary, commission expires 2026
Timeline
Jury Clerk
Lee County Clerk of Courts
08.2022 - 10.2023
Civil Customer Service Clerk
Lee County Clerk of Courts
10.2021 - 08.2022
Customer Service Clerk
Kelly Temporary Svcs via Lee County Clerk Court
06.2021 - 10.2021
- Notary, commission expires 2026
Master of Arts - Curriculum And Instruction
Tennessee Technological University
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